---
title: "Advice and Information Services"
ocid: "ocds-h6vhtk-038364"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038364"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038364.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038364.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "THE HIGHLAND COUNCIL"
published: "2022-11-11"
---

# Advice and Information Services

Buyer: THE HIGHLAND COUNCIL  
Current stage: Planning  
OCID: ocds-h6vhtk-038364

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038364.json)

## Summary

The Highland Council is planning a procurement process for the provision of face to face advice and information services related to debt management, benefits, housing, and employment rights. The contract value over three years will be up to 3.21m GBP, with the option to extend for up to a further 2 years. This opportunity is categorised under services with the main procurement category being customer services. The procurement process has been tagged as 'planned', with the future notice date set for 2023-01-10. The buying organisation, The Highland Council, is located in Inverness, United Kingdom.

This tender offers opportunities for businesses specializing in providing advice and information services to residents living in the Highland Council area. Businesses offering face to face services, online and telephone advice, representation for clients, and preparation of appeals are well-suited for this tender. The procurement process is open to all qualified businesses interested in delivering these crucial socio-economic services across various locations within the Highlands, helping to enhance business growth and contribute to the well-being of the local community.

## Notice

The provision of face to face advice and information services relating to debt management, benefits, housing and employment rights.

### Lot Information

Lot 1

Welfare, debt, housing and employment advice and information services are essential socio-economic levers for those accessing support. The Highland Council is inviting expressions of interest for the provision of face to face advice and information services relating to debt management, benefits, housing and employment rights. Access to these advice and support services must be available for free to all residents living in the Highland Council area. Face to face services must be provided Monday to Friday, 0900-1700 hrs, across the Highlands. The provider will be required to have offices available to public visitors in Caithness, Sutherland, Ross & Cromarty, Skye & Lochalsh, Lochaber, Inverness, Badenoch & Strathspey and Nairn. Face to face advice will be delivered by appointment, drop-in services and through outreach sessions held in local communities. Providers will also be required to provide representation for clients and preparation and submission of appeals, financial statements, tribunal documentation on clients' behalf. In addition to face to face services, providers will be required to offer online and telephone advice for clients. Additional information: The face to face and office elements of this requirement are on the basis of Monday to Friday, 0900 to 1700. This is a vital component of the requirement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031932-2022 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Nov 2022 |
| Submission deadline | Not specified |
| Future notice date | 10 Jan 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £3,210,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE HIGHLAND COUNCIL |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5NX |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness West |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM Scotland, TLM6 Highlands and Islands |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 11 Nov 2022 at 09:10 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/031932-2022

## Notice URLs

- http://www.highland.gov.uk/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000713090
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=713090
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00045

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038364. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038364.json.