--- title: "RFI for a Repairs & Maintenance system that integrates with other portals and systems" ocid: "ocds-h6vhtk-038409" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038409" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038409.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038409.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "CONNEXUS HOMES LIMITED" published: "2022-11-14" --- # RFI for a Repairs & Maintenance system that integrates with other portals and systems Buyer: CONNEXUS HOMES LIMITED Current stage: Planning OCID: ocds-h6vhtk-038409 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038409) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038409.json) ## Summary The procurement process initiated by Connexus Homes Limited involves creating a Request for Information (RFI) for a Repairs & Maintenance system that integrates with other portals and systems. The RFI aims to identify suppliers in the market and understand their abilities to provide the required system. The procurement stage is currently planned, and the deadline for potential suppliers to express their interest and submit additional information is set for February 13, 2023. The opportunity falls under the IT services industry category and covers the delivery locations across Shropshire and Herefordshire in the UK. This tender issued by Connexus Homes Limited presents an opportunity for businesses offering IT services, particularly in software development and consultancy, systems integration, and technical support. Companies specialised in programming services, system analysis, and project management could also find this tender suitable for their expertise. As the tender involves creating a comprehensive system to manage repairs, maintenance, and customer self-service portals, businesses focusing on digital solutions and customer-centric technologies would be well-suited to compete and potentially secure this contract for sustainable business growth. ## Notice Connexus Homes Limited are considering options for the provision of a Repairs & Maintenance system to manage the end-to-end processes for responsive repairs, voids, cyclical works, planned maintenance, gas, electrical, compliance, and ground-works operations. The system must also integrate seamlessly and in real-time with customer self-service, contractor and supplier portals and internal management systems to enable authorised users to diagnose and report faults, track and update job progress, view and upload related documents, photos and information, generate compliance certificates, raise orders and invoices, and monitor, analyse and report on service KPIs and performance. ### Lot Information Repairs & Maintenance System Connexus Homes Limited is currently reviewing the provision of a Repairs & Maintenance system that integrates seamlessly and in real-time with customer self-service, contractor and supplier portals and existing management systems. Connexus Homes Limited are committed to delivering a first-class universal repairs and maintenance service to customers that offers resolution at the first point of contact. Our 'Connexus Way' operating model aims to put the customer front and centre and deliver efficient and equitable services to all users based on modern accessible systems. As part of developing our plans to meet this requirement we are issuing this Request for Information (RFI). This RFI is one vehicle by which we can systematically identify similarities and differences between suppliers in the market, and gain a greater understanding of specific suppliers' abilities, core business and strategic outlook with respect to the Repairs & Maintenance system provision. Additional information: The purpose of this RFI is to allow Connexus to gauge supplier interest, assess supplier responses and use the resultant assessments in future decision making in regard to supply of the Opportunity. Customer Self-service System Connexus Homes Limited are considering options for the provision of a Customer Self-service System to enable customers to access self service facilities online through our website and/or their own devices (PC, tablet, smart-phone and SMS). The system must integrate seamlessly and in real-time with our existing management systems to enable authorised users to update personal and household details, view available properties and make applications, set up direct debits and payment arrangements, diagnose and book repairs and view repairs history, receive reminders and update appointments, send messages and feedback, and view self-fix information, videos and bulletins. As part of developing our plans to meet this requirement we are issuing this Request for Information (RFI). This RFI is one vehicle by which we can systematically identify similarities and differences between suppliers in the market, and gain a greater understanding of specific suppliers' abilities, core business and strategic outlook with respect to the Customer Self-Service system provision. Additional information: The purpose of this RFI is to allow Connexus to gauge supplier interest, assess supplier responses and use the resultant assessments in future decision making in regard to supply of the Opportunity. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/032153-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Nov 2022 | | Submission deadline | Not specified | | Future notice date | 13 Feb 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | CONNEXUS HOMES LIMITED | | Locality | CRAVEN ARMS | | Post town | Shrewsbury | | Postcode | SY7 9BW | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG22 Shropshire | | Local authority | Shropshire | | Electoral ward | Church Stretton and Craven Arms | | Westminster constituency | South Shropshire | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems - 51 - Installation services (except software) - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48170000 - Compliance software package - 48217000 - Transaction-processing software package - 48300000 - Document creation, drawing, imaging, scheduling and productivity software package - 48400000 - Business transaction and personal business software package - 48430000 - Inventory management software package - 48514000 - Remote access software package - 48627000 - Real-time operating system software package - 48700000 - Software package utilities - 48980000 - Programming languages and tools - 51610000 - Installation services of computers and information-processing equipment - 72000000 - IT services: consulting, software development, Internet and support - 72200000 - Software programming and consultancy services - 72210000 - Programming services of packaged software products - 72220000 - Systems and technical consultancy services - 72221000 - Business analysis consultancy services - 72222000 - Information systems or technology strategic review and planning services - 72223000 - Information technology requirements review services - 72224000 - Project management consultancy services - 72224100 - System implementation planning services - 72224200 - System quality assurance planning services - 72225000 - System quality assurance assessment and review services - 72226000 - System software acceptance testing consultancy services - 72227000 - Software integration consultancy services - 72228000 - Hardware integration consultancy services - 72240000 - Systems analysis and programming services - 72250000 - System and support services - 72254000 - Software testing - 72265000 - Software configuration services - 72266000 - Software consultancy services - 72267000 - Software maintenance and repair services - 72500000 - Computer-related services - 72600000 - Computer support and consultancy services ## Release History - 14 Nov 2022 at 11:19 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/032153-2022 ## Notice URLs - http://www.connexus-group.co.uk - https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=227795 - https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA7601 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038409. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038409.json.