---
title: "NHS Surrey Heartlands Non-Emergency Patient Transport Service (NEPTS) Market Engagement Event"
ocid: "ocds-h6vhtk-038452"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038452"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038452.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038452.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SURREY HEARTLANDS INTEGRATED CARE BOARD (ICB)"
published: "2022-11-14"
---

# NHS Surrey Heartlands Non-Emergency Patient Transport Service (NEPTS) Market Engagement Event

Buyer: SURREY HEARTLANDS INTEGRATED CARE BOARD (ICB)  
Current stage: Planning  
OCID: ocds-h6vhtk-038452

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038452.json)

## Summary

The Surrey Heartlands Integrated Care Board (ICB) is organising a tender for the "NHS Surrey Heartlands Non-Emergency Patient Transport Service (NEPTS) Market Engagement Event" under the services category in the health services industry. The event is planned to take place on 1st December 2022 at Martineau Hall, Dorking Halls, Reigate Rd, Dorking RH4 1SG. Interested parties are invited to explore opportunities and challenges related to the delivery of NEPTS, with registration deadline set for midday Friday 25th November 2022.

This tender by the Surrey Heartlands ICB presents an opportunity for businesses experienced in transport, logistics, technology, call centre operations, and customer services to participate. Organisations willing to engage in the national NEPTS framework, including specialist and non-specialist transport services and a Booking & Coordination Centre, may find this tender suitable for growth. The ICB's ambition for NEPTS aims to deliver a customer-led service that is flexible and easy to use, paving the way for potential partnerships and contractual arrangements amidst estimated costs of service delivery considerations.

## Notice

Surrey Heartlands Integrated Care Board (ICB) invites interested parties with experience and expertise in the delivery of transport, logistics, technology, call centre operations, customer services and other provisions relevant to the delivery of NEPTS who may potentially be interested in this opportunity, to a market engagement event on 1st December 2022, 13.30-15.30pm at Martineau Hall, Dorking Halls, Reigate Rd, Dorking RH4 1SG During this event we aim to: 1. Explain Surrey Heartlands' ambition for NEPTS and convey our aspirations whilst further exploring the associated opportunities and challenges. Delivery of a comprehensive customer led service which is flexible to demand and easy to use by clinical teams and Surrey citizens 2. Gain an understanding from the market about: Reactions and feedback upon the NHSE national NEPTS framework NHS England https://www.england.nhs.uk/urgent-emergency-care/improving-ambulance-services/nepts-review/ Capability and feasibility of delivery of all aspects of the national NEPTS delivery framework expectations and the associated mobilisation and interdependency considerations/factors. Potential organisational delivery configurations and partnerships Contractual and Financial Modelling options Estimated costs of service delivery Ability of providers to respond to potential simultaneous procurement exercises in 2023 The national framework for this service comprises five elements including specialist and non-specialist transport and a Booking & Coordination Centre. The latter will be responsible for support and signposting to people ineligible for the Patient Transport Service as well as the management of financial support and reimbursement schemes. 1. Booking and Coordination * Single point of co-ordination brokerage and booking for NEPTS across an ICS * Co-ordination and booking systems need to be interoperable across different providers 2. Specialist Transport * Vehicles that are designed for the primary purpose of transporting people who require treatment * They will likely be required to register with the Care Quality Commission (CQC) 3. Non-Specialist * Often offer scope for new models of delivery * Not usually required to register with the CQC 4. Dynamic Purchasing System (DPS) / Framework Agreement * For both specialist and non- specialist transport * Ongoing assurance and regular review 5. Financial Support Systems * Considerations for financial support schemes, such as the Healthcare Travel Costs Scheme (HTCS) * Financial support schemes that can support NEPTS To register for this event, please email syheartlandsicb.contractsadmin@nhs.net with your name, organisation, job title and email address by midday Friday 25th November 2022 We look forward to welcoming you to this event where several Surrey Heartlands senior colleagues will be on hand to facilitate discussion and answer questions. An agenda and pre-reading will be issued on registration.

### Lot Information

Lot 1

Delivery of transport, logistics, technology, call centre operations, customer services and other provisions relevant to the delivery of NEPTS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032272-2022 |
| Notice type | Planning Notice |
| Procurement type | Dynamic, Framework |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Nov 2022 |
| Submission deadline | Not specified |
| Future notice date | 14 Nov 2022 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY HEARTLANDS INTEGRATED CARE BOARD (ICB) |
| Locality | LEATHERHEAD |
| Post town | Kingston upon Thames |
| Postcode | KT22 9AE |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead South |
| Westminster constituency | Epsom and Ewell |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79600000 - Recruitment services
- 85100000 - Health services

## Release History

- 14 Nov 2022 at 17:17 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/032272-2022

## Notice URLs

- https://www.commercialsolutions-sec.nhs.uk/
- https://www.england.nhs.uk/urgent-emergency-care/improving-ambulance-services/nepts-review/
- https://www.surreyheartlands.org/nhs-surrey-heartlands-board

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038452. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038452.json.