---
title: "IT Support Services"
ocid: "ocds-h6vhtk-03848b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03848b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03848b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03848b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FERGUSON MARINE (PORT GLASGOW) LTD"
published: "2023-01-24"
---

# IT Support Services

Buyer: FERGUSON MARINE (PORT GLASGOW) LTD  
Current stage: Award  
OCID: ocds-h6vhtk-03848b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03848b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03848b.json)

## Summary

The Ferguson Marine (Port Glasgow) Ltd has initiated a tender process for IT Support Services. The procurement stage is active, and the deadline for submissions is set for December 15, 2022. The contract value is £200,000 and will last for a period of 720 days. The procurement method is a selective restricted procedure covered by the GPA. Ferguson Marine aims to enhance its IT infrastructure and services through this opportunity.

This tender by Ferguson Marine (Port Glasgow) Ltd presents a promising opportunity for qualified IT service providers to engage in a proactive, cost-effective collaboration. Businesses with expertise in information technology services, maintenance of IT software, and cyber security accreditations would be well-suited to compete. The contract duration and the strategic importance placed on IT services by Ferguson Marine highlight the growth potential for successful bidders.

## Notice

Ferguson Marine is seeking proposals from qualified and experienced Information Technology Service Support Delivery organisation. Their goal will be to deliver proactive, progress and cost-effective service of Information Technology Support Services, to Ferguson Marine, the employees and all other users of Information Technology service in the execution of Ferguson Marine's operational business.

### Lot Information

Lot 1

Ferguson Marine is seeking proposals from qualified and experienced Information Technology Service Support Delivery organisation. Their goal will be to deliver proactive, progress and cost-effective service of Information Technology Support Services, to Ferguson Marine, the employees and all other users of Information Technology service in the execution of Ferguson Marine's operational business. Summary of Requirements The awarded vendor will: - Be responsible for the proactive, progressive support and maintenance of Ferguson Marine's IT infrastructure & services (see section 9 for details) - Support Ferguson Marine's Information Technology users (within the scope of the agreement) in their day-to-day use of Information Technology - Aid Ferguson Marine in achieving a progressive, productive use of Microsoft Office 365 functionality and integrated services - Be an integral part of maintaining and testing the company's business continuity readiness, including: - Support automated connectivity failover options - A comprehensive tested backup and restoration plan and implementation of the necessary services and infrastructure to facilitate this plan - Design out single points of failure - Proactive and progressive maintenance of Ferguson Marine's SAM and HAM (Software and Hardware Asset Management) database - Work with both Ferguson Marine and their incumbent Business Partner(s) or new partners, to implement Ferguson Marine Information Technology business applications and services - Proactively and comprehensively liaise with the Senior IT Manager There is no requirement for a fully managed Information Technology service

Renewal: 1 year + 1 year

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002135-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Jan 2023 |
| Submission deadline | 15 Dec 2022 |
| Future notice date | Not specified |
| Award date | 24 Jan 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FERGUSON MARINE (PORT GLASGOW) LTD |
| Locality | PORT GLASGOW |
| Post town | Paisley |
| Postcode | PA14 5NG |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM33 Inverclyde, East Renfrewshire, and Renfrewshire |
| Local authority | Inverclyde |
| Electoral ward | Inverclyde East Central |
| Westminster constituency | Inverclyde and Renfrewshire West |
| Delivery location | TLM83 Inverclyde, East Renfrewshire, and Renfrewshire |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services
- 72223000 - Information technology requirements review services
- 72267100 - Maintenance of information technology software

## Release History

- 24 Jan 2023 at 12:10 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002135-2023
- 15 Nov 2022 at 12:15 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/032353-2022

## Notice URLs

- http://www.fergusonmarine.com
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000713579
- https://www.publiccontractsscotland.gov.uk/
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA30427

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03848b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03848b.json.