---
title: "VEAT - Additional Services and Support for Grosvenor Systems Propman Property Management System"
ocid: "ocds-h6vhtk-03870a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03870a"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03870a.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03870a.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "CROWN ESTATE SCOTLAND"
published: "2022-11-21"
---

# VEAT - Additional Services and Support for Grosvenor Systems Propman Property Management System

Buyer: CROWN ESTATE SCOTLAND  
Current stage: Award  
OCID: ocds-h6vhtk-03870a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03870a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03870a.json)

## Summary

The Crown Estate Scotland has awarded a contract extension for software support services to Grosvenor Systems for their Propman Property Management System. The contract extension is to ensure the continuous operation of the system during an open tender process for a long-term contract. The total contract value has been increased by an additional £180,000, making it £603,276. The contract will be extended until November 2024, with the option to extend for two further 12-month periods until November 2026.

This tender presents an opportunity for businesses providing software support services to participate in the open tender process for the long-term property management system contract. Companies specialising in software-related services, software maintenance and repair services, and software implementation services would be well-suited to compete for this contract. The procurement method used is the Award procedure without prior publication of a call for competition, providing a pathway for qualified suppliers like Grosvenor Systems to continue serving Crown Estate Scotland's property management needs.

## Notice

This is a voluntary ex ante transparency (VEAT) notice. Crown Estate Scotland has awarded a contract extension to Grosvenor Systems to supply software support to their existing Propman Property Management System. This is to ensure continuous operation of the existing property management system during an open tender process for a long term contract for a property management system and allow sufficient time to a possible system migration of a business critical system with integrations to other systems. It is also allowing for contingency plans should a resulting system migration fail at a defined stage gate.

### Lot Information

Lot 1

Crown Estate Scotland operates an outsourced business model for a significant part of its property management functions across its rural, coastal, urban/built development, minerals and mines royal and some of its marine, energy and infrastructure activities. Currently we have a series of contracts in place with firms of Managing Agents (MA's) with specialist property management skills, capacity and experience. These were awarded to start in April 2021 as part of a separate procurement exercise and included new and additional firms. Previous Managing Agents maintained Property Management data on our behalf on PMS systems including Grosvenor Systems Propman. Crown Estate Scotland has brought control and responsibility for property management systems and our property data assets in-house and been developing its understanding of the system and requirements This is a voluntary ex ante transparency (VEAT) notice. Crown Estate Scotland has awarded a contract to Grosvenor Systems to supply software support to their existing Propman Property Management System which had been used by a current property management agent on our behalf and has been transferred to Crown Estate Scotland and brought in-house. This is to ensure continuous operation of the property management system during a full transparent open procurement of a long-term contract. This is a business-critical system available only from the stated supplier. Grosvenor Systems own the IPR and licensing rights in the software. The required licenses and support to operate the system can only be provided by Grosvenor Systems for technical reasons. During the term of the contract Crown Estate Scotland will investigate alternative systems to support the Property Management requirements. Following the changes in Managing Agents Crown Estate Scotland has completed a 12-month process to understand the requirements in the long term of our property management system and building tender documents for a long-term contract for this system. As part of this process, we have determined that we need an additional 12 months to complete a possible migration to limit business impact. We have also created two stage gates into the long-term contract which if failed may result in a requirement to retender. Should a stage gate result in a retender we will need to keep the current system beyond November 2024 for up to a further 2 years. Crown Estate Scotland are thus proposing to extend the contract till November 2024 with the option to extend for two 12-month periods to November 2026. As a result of the renewals an additional 180,000 GBP is being added to the contract value taking it to 603,276 GBP to allow for options for up to three 12 months extensions

Options: The contract will be awarded/extended for an additional 12 months to November 2024. An option to extend for up to 2 further 12-month periods to November 2026 is also added as a contingency should a contract be awarded to another party who then fail one of the two defined stage gates within the contract leading to a retender in 2024.

### Procurement Information

Grosvenor Systems owns the IPR and licensing rights in the software. The required licenses and support to run the software package can only be provided by Grosvenor Systems for technical reasons. Crown Estate Scotland will during the term of the current contract undertake an open procedure tender for a long-term system to support the Property Management requirements.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/032991-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 21 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £180,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CROWN ESTATE SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH3 9GL |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | City Centre |
| Westminster constituency | Edinburgh East and Musselburgh |
| Delivery location | TLM75 City of Edinburgh |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GROSVENOR SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72260000 - Software-related services
- 72261000 - Software support services
- 72263000 - Software implementation services
- 72267000 - Software maintenance and repair services

## Release History

- 21 Nov 2022 at 16:15 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/032991-2022

## Notice URLs

- http://crownestatescotland.com/
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000714191
- https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=714191
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA29444
- https://www.scotcourts.gov.uk/the-courts/court-locations/edinburgh-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03870a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03870a.json.