---
title: "DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System"
ocid: "ocds-h6vhtk-038767"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038767"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038767.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038767.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "DFE - THE CONSUMER COUNCIL"
published: "2023-01-26"
---

# DfE Consumer Council - Provision, Implementation, Configuration and Support of a Customer Relationship Management System

Buyer: DFE - THE CONSUMER COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-038767

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038767.json)

## Summary

The Department for Education's Consumer Council has completed a procurement process for the provision, implementation, configuration, and support of a Customer Relationship Management System. The contract was awarded to ENDEAVOUR INFORMATION SOLUTIONS. The procurement falls under the IT services category and was conducted as an open procedure. The contract value amounts to £156,482.40 GBP and was signed on 26th January 2023. The Consumer Council aims to implement a robust complaints management system to efficiently handle user information, seeking a contractor to deliver, support, and maintain the system.

This procurement opportunity opens doors for businesses providing IT services, software development and consultancy, custom software development, and system support. Companies specialising in data services, database services, and software-related services are also encouraged to participate. The contract offers potential for business growth over a period of 3 years, with options for extension, enabling organisations to provide ongoing maintenance and support to enhance the Consumer Council's operations.

## Notice

The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.

### Lot Information

Lot 1

The Consumer Council wishes to implement a new Complaints Relationship Management (CRM) System. The Contractor will be required to provide a solution that meets the needs of the organisation in order to manage its statutory complaints function. The Client will also require on-going maintenance, support services and user licences. The aim is to procure, install and migrate to a CRM solution that provides a robust and flexible complaints management system that will support the effective and efficient management of user information. The Client is therefore seeking to appoint a Contractor to deliver, implement, support and maintain a new complaints management system and provide customisation as required.

Options: After the initial contract period of 3 years, there will be options to extend the contract for further 2 years consisting of two periods of 1 year each. 3yr initial, + 1yr optional + 1yr optional

Renewal: The contract is anticipated to be renewed on expiry of the final contract period and prior to August 2028.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/002388-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Jan 2023 |
| Submission deadline | 22 Dec 2022 |
| Future notice date | Not specified |
| Award date | 26 Jan 2023 |
| Contract period | Not specified |
| Recurrence | Estimated timing for further notices to be published: 3 months prior to expiry of this contract anticipated to be November 2028. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £134,400 |
| Lots value | £134,400 |
| Awards value | Not specified |
| Contracts value | £156,482 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DFE - THE CONSUMER COUNCIL |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT2 8EN |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Central |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN0 Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ENDEAVOUR INFORMATION SOLUTIONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72230000 - Custom software development services
- 72232000 - Development of transaction processing and custom software
- 72250000 - System and support services
- 72253000 - Helpdesk and support services
- 72260000 - Software-related services
- 72300000 - Data services
- 72310000 - Data-processing services
- 72311100 - Data conversion services
- 72312100 - Data preparation services
- 72313000 - Data capture services
- 72314000 - Data collection and collation services
- 72316000 - Data analysis services
- 72317000 - Data storage services
- 72320000 - Database services

## Release History

- 26 Jan 2023 at 11:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/002388-2023
- 22 Nov 2022 at 16:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033122-2022

## Notice URLs

- https://etendersni.gov.uk/epps

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038767. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038767.json.