---
title: "Employee Wellbeing and Support Service (Norfolk Support Line)"
ocid: "ocds-h6vhtk-0387cd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0387cd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0387cd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0387cd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORFOLK COUNTY COUNCIL"
published: "2023-02-02"
---

# Employee Wellbeing and Support Service (Norfolk Support Line)

Buyer: NORFOLK COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-0387cd

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0387cd.json)

## Summary

The Norfolk County Council has recently awarded a contract for an Employee Wellbeing and Support Service, known as the Norfolk Support Line. The service aims to support employees with their psychological health and help them stay productive at work. The procurement process involved an open procedure, with a focus on quality criteria over price. The contract is valued at £648,675 and was signed on 1st February 2023. The contract was awarded to SME HCI Ltd t/a Vivup. The tender stage has been completed, and the location of the service is in Norfolk, United Kingdom. The industry category for this procurement is Health services.

This procurement opportunity for the Employee Wellbeing and Support Service (Norfolk Support Line) provides a chance for businesses in the health services sector to engage with Norfolk County Council. Companies specialising in employee assistance programmes and psychological health services are well-suited to compete for this contract. With the contract now active, businesses can explore collaboration and growth opportunities by offering innovative solutions that align with the County Council's objective of supporting employee wellbeing. The tender process allows for fair competition, encouraging businesses to provide high-quality services to benefit both employees and the council.

## Notice

Norfolk County Council has entered into a contract for an employee wellbeing and support Service (Norfolk Support Line).The Employee Wellbeing and Support Service (Norfolk Support Line) is an employee assistance programme that helps employees to stay in work and be productive through helping them to address issues affecting their psychological health, supports managers in relation to the psychological aspects of managing employees, and support teams where critical incidents have taken place.

### Lot Information

Lot 1

Norfolk County Council has entered into a contract for an Employee wellbeing and support Service (Norfolk Support Line).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003303-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2023 |
| Submission deadline | 23 Dec 2022 |
| Future notice date | Not specified |
| Award date | 1 Feb 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £650,000 |
| Lots value | £650,000 |
| Awards value | Not specified |
| Contracts value | £648,675 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORFOLK COUNTY COUNCIL |
| Locality | NORWICH |
| Post town | Norwich |
| Postcode | NR1 2DH |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH5 Norfolk |
| ITL 3 | TLH51 Norwich and East Norfolk |
| Local authority | Norwich |
| Electoral ward | Lakenham |
| Westminster constituency | Norwich South |
| Delivery location | TLH15 Norwich and East Norfolk, TLH16 North and West Norfolk, TLH17 Breckland and South Norfolk |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SME HCI LTD T/A VIVUP |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85100000 - Health services

## Release History

- 2 Feb 2023 at 15:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003303-2023
- 23 Nov 2022 at 16:03 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/033278-2022

## Notice URLs

- http://www.norfolk.gov.uk
- https://in-tendhost.co.uk/norfolkcc/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0387cd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0387cd.json.