--- title: "Application Maintenance and Support (AMS) Services" ocid: "ocds-h6vhtk-0389ff" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0389ff" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0389ff.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0389ff.json" source: "Find A Tender Service" current_stage: "Award" buyer: "DEPARTMENT OF ENVIRONMENT, FOOD AND RURAL AFFAIRS (DEFRA NETWORK ETENDERING PORTAL)" published: "2024-12-13" --- # Application Maintenance and Support (AMS) Services Buyer: DEPARTMENT OF ENVIRONMENT, FOOD AND RURAL AFFAIRS (DEFRA NETWORK ETENDERING PORTAL) Current stage: Award OCID: ocds-h6vhtk-0389ff [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0389ff) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0389ff.json) ## Summary The Department for Environment, Food and Rural Affairs (Defra) has awarded a contract for Application Maintenance and Support (AMS) Services. This contract falls under the IT services category, specifically consulting, software development, Internet, and support. The contract, valued at £94,403,421.00, commenced on 14th October 2024. The procurement process was completed through a competitive procedure with negotiation, organised by Defra’s Network eTendering Portal. The focus of this tender is on providing Application Monitoring, Maintenance, and Support services. The project location is primarily within the UK, and any additional details can be found in the contractor's announcement sections of the official documentation. This tender offers substantial opportunities for growth, particularly for businesses specialising in IT services and support. Companies that can provide robust application management and support services would find this contract within their expertise range. By outsourcing these services, Defra intends to ensure continuous application performance and reduce the impact of potential outages. Businesses in the information technology and software support sector, particularly those with a track record in public sector projects, will be well-positioned to leverage this opportunity for expanding their portfolio and demonstrating their capacity to handle large-scale government contracts. ## Notice The outsourced Application and Maintenance Support Services (AMS) will provide the following to the Department for Environment, Food and Rural Affairs (Defra): * Application Monitoring. * Application Maintenance. * Application Support. The purpose of this notice is to announce the award of the contract, which commenced on the 14th of October 2024 for the new Applications Maintenance and Support Services (AMS) contract. Please refer to II.2.4.1 for further information. ### Lot Information Lot 1 The outsourced Application and Maintenance Support Services (AMS) will provide the following to Defra: * Application Monitoring - collecting data from applications to measure their performance and availability. This data can then be used to proactively identify and resolve issues before they impact users. Issues can include situations where an application is not performing as designed or, in the worst case, there is an outage and it is not available to end users. * Application Maintenance - as technology progresses and the needs of end users adapt over time, continuous updating and modifying of applications is required to ensure they are running to the best of their abilities. This constant re-evaluating process means that faults can be corrected, and performance continue to be improved. * Application Support - specialist support that can be contacted by receiving escalations from the service desk when they are unable to resolve a user's problem. This includes fixing issues that vary in levels of priority (from P4 to P1), however always on a minor tactical scale as the focus is to enable the application to function (as opposed to large scale Application Development). By outsourcing the provision of these services to a specialist external provider, Defra can allow its IT function to continue focussing on longer term, more strategic planning. Typically, leveraging AMS services enables an organisation to improve internal efficiency and increase user-satisfaction. This is because internal IT teams are not having to spend time fixing applications that are not working as the end user expects them to. In Defra's case, there are also regulatory requirements that must be adhered to, which makes the ongoing support of multiple applications even more critical. As well as ensuring that applications do not stop working, the AMS supplier will work to reduce the impact from outages and release fixes if a critical incident occurs. Performing these duties limits the impact to farmers, borders and trade as a number of Defra's application are integral to them carrying out their jobs. Solving critical issues is also key as the alternative is working via sub-optimal methods or workarounds that can cost significantly more. Options: +1+1 extension options. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/040297-2024 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Competitive procedure with negotiation | | Tender suitability | Not specified | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Dec 2024 | | Submission deadline | 19 Jan 2023 | | Future notice date | Not specified | | Award date | 13 Oct 2024 | | Contract period | 4 Dec 2023 - 3 Dec 2030 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £290,000,000 | | Lots value | £290,000,000 | | Awards value | Not specified | | Contracts value | £78,800,000 | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Cancelled | | Awards status | Active | | Contracts status | Active | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT OF ENVIRONMENT, FOOD AND RURAL AFFAIRS (DEFRA NETWORK ETENDERING PORTAL) | | Additional buyers | DEFRA AND ALBS | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 3JR | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | TLI London | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | ACCENTURE (UK | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 13 Dec 2024 at 14:52 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040297-2024 - 13 Dec 2024 at 14:39 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/040290-2024 - 13 Nov 2024 at 14:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036745-2024 - 1 Dec 2022 at 17:03 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034120-2022 ## Notice URLs - https://defra-family.force.com/s/Welcome - https://www.accenture.com/gb-en - https://www.gov.uk/contracts-finder - https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs - https://www.gov.uk/government/organisations/department-for-environment-food-rural-affairs/about/procurement - https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0389ff. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0389ff.json.