---
title: "ITSM Toolset"
ocid: "ocds-h6vhtk-038a3b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038a3b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038a3b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038a3b.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF MANCHESTER"
published: "2022-12-02"
---

# ITSM Toolset

Buyer: UNIVERSITY OF MANCHESTER  
Current stage: Award  
OCID: ocds-h6vhtk-038a3b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038a3b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038a3b.json)

## Summary

The University of Manchester has completed a procurement process for the renewal of its ITSM toolset. The procurement method used was a limited award procedure without prior publication of a call for competition. The procurement process aimed to tackle internal process issues and challenges within the University related to service management practices. The contract was signed on 7th November 2022 with Ivanti UK Limited, the current incumbent supplier, for a value of £500,000.

This procurement process presents opportunities for businesses in the software package and information systems industry category. Companies well-suited to compete would be those offering IT service management solutions. The University of Manchester, as the buying organisation, located in Manchester, United Kingdom, is actively working on improving its service management practices, which could lead to future procurement opportunities.

## Notice

Renewal of existing ITSM toolset

### Procurement Information

During the discovery and requirements gathering phase recently completed by the University, it has become clear that the specific challenges the university are trying to solve are not solely toolset related, in fact there are considerable practice and process issues resulting in the University of Manchester not being sufficiently mature enough in its Service Management practises to introduce a new toolset at this moment in time. It is anticipated this work will take approximately 24 months, following which the University may return to the market once internal process issues, challenges and required levels of maturity have been addressed. Therefore, the university will continue with the current incumbent solution, Ivanti, for a period of 2 years with an optional one year extension, and will concentrate efforts on improving processes and services that are provided to its customers.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034203-2022 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Dec 2022 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 7 Nov 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF MANCHESTER |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M13 9PL |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Hulme |
| Westminster constituency | Manchester Rusholme |
| Delivery location | TLD3 Greater Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IVANTI |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 2 Dec 2022 at 14:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034203-2022

## Notice URLs

- http://www.procurement.manchester.ac.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038a3b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038a3b.json.