---
title: "Digital Services Framework Agreement"
ocid: "ocds-h6vhtk-038ad6"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038ad6"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038ad6.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038ad6.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FINANCIAL CONDUCT AUTHORITY"
published: "2023-10-26"
---

# Digital Services Framework Agreement

Buyer: FINANCIAL CONDUCT AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-038ad6

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## Summary

The Financial Conduct Authority has awarded a Digital Services Framework Agreement valued at £562,500,000 excluding VAT. This 4-year multi-supplier framework agreement involves services for Application Development, Maintenance, and Modern Application Development to drive operational processes improvement, delivered by 62 partners. The Agreement aims to enhance service stability, efficiency, and support the FCA in its digital transformation journey. The award was made to multiple suppliers, creating opportunities for businesses in the IT services sector, with key emphasis on quality, social value, and cost criteria.

The Digital Services Framework Agreement presents lucrative opportunities for SMEs and large enterprises in the IT services industry. The contracting authority is The Financial Conduct Authority based in London, UK. The procurement process, initiated as a tender, has now been successfully completed, resulting in an active status for the framework agreement. The Agreement is expected to foster innovation through an Innovation Forum for appointed suppliers. The upcoming activities include further competition among suppliers following the commencement of the Framework in September 2023, highlighting a dynamic and growth-oriented procurement environment.

## Notice

The Financial Conduct Authority (FCA) has procured a 4-year multi-supplier framework agreement for the provision of services for Application Development, Application Maintenance and Modern Application Development including transformation services to improve operational processes, procedures and delivery methodologies. The Framework Agreement was awarded to 62 partners who will support continued delivery of the technology change portfolio, maintain or improve the stability and performance of services, while helping the FCA in its ongoing DevOps, agile and transformation journey.

### Lot Information

Application Development

Application Development Services are expected to cover the end-to-end lifecycle of iteratively designing, building, testing and deploying changes to existing applications, as well as the development and introduction of new applications. Application Development must prioritise delivery of business outcomes with the most value. Additionally, there should be a focus on continuous improvement in the delivery of change e.g. improvements to technologies, architecture, tooling and ways of working to support an appropriate scale and frequency of iterative changes for specific applications, as appropriate, to meet the needs of the business. The Service must work closely with Application Maintenance teams to regularly assess the operability of applications (explicitly designing for the operator experience) and validate Service readiness. Additional information: Services are intended to be delivered on sites in London and Leeds or off site in the UK. The FCA will allow certain specific services and outcomes to be delivered offshore and near shore.

Application Maintenance

Application Maintenance Services are expected to cover the operational activity to ensure the stability and performance of applications. This includes relevant ITIL based processes e.g. availability management, capacity management, service continuity, license optimisation, incident and problem resolution (including out of hours support for high priority incidents), etc. The Service must work closely with Application Development teams to regularly assess the operability of applications (explicitly designing for reliability and the operator experience) and validate service readiness. Where appropriate, the Service should automate regular activities and strive for continual service transition. Additional information: Services are intended to be delivered on sites in London and Leeds or off site in the UK. The FCA will allow certain specific services and outcomes to be delivered offshore and near shore.

Modern Application Development

The FCA is looking for DevOps Partners to build, maintain and operate applications within the FCA eco system, with Suppliers providing end to end 'DevOps' Services for specific platforms and products. The FCA is also looking for Partners to help build DevOps capability internally, providing Services to embed Modern Application Development technologies, practices and ways of working within the FCA. Additional information: Services are intended to be delivered on sites in London and Leeds or off site in the UK. The FCA will allow certain specific services and outcomes to be delivered offshore and near shore.

Lot 1

The Financial Conduct Authority (FCA) has procured a 4-year multi-supplier framework agreement for the provision of services for Application Development, Application Maintenance and Modern Application Development including transformation services to improve operational processes, procedures and delivery methodologies. The Framework Agreement was awarded to 62 partners who will support continued delivery of the technology change portfolio, maintain or improve the stability and performance of services, while helping the FCA in its ongoing DevOps, agile and transformation journey.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/031669-2023 |
| Notice type | Planning Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large, SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Oct 2023 |
| Submission deadline | 5 Jun 2023 |
| Future notice date | 5 Dec 2022 |
| Award date | 31 Jul 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £562,500,000 |
| Lots value | £562,500,000 |
| Awards value | Not specified |
| Contracts value | £562,500,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled, Planned |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL CONDUCT AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E20 1JN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Stratford Olympic Park |
| Westminster constituency | Stratford and Bow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 62 |
| Supplier names | ACCOLITE LABS EUROPE; AGILE SOLUTIONS (GB; AIIMI; AIRWALK CONSULTING REPLY; AKER SYSTEMS; ANDIGITAL; ANSWER DIGITAL; APPRILIS; APPVIA; ATOS HOLDING UK 1; AXIOLOGIK; BBD SOFTWARE; BJSS; BROADLIGHT GLOBAL; BROADSTONES SOLUTIONS; BURENDO; CAPGEMINI; CLOUDTHING LIMITED (TRADING AS KERV DIGITAL; COFORGE; COGNIZANT WORLDWIDE; CORECOM QUALITY ENGINEERING; CREDERA; D-FINE; DELOITTE; DIGITAL WORKS CONSULTING; EPAM SYSTEMS; ERNST & YOUNG; FIMATIX; FINREGE; FUJITSU SERVICES; GREEN PARK INTERIM & EXECUTIVE; HIPPO DIGITAL; HODFORDS SOLUTIONS; INFOSYS; ITC INFOTECH; JUMAR SOLUTIONS; KAINOS SOFTWARE; KIN AND CARTA; LTIMINDTREE; MADE TECH; MASTEK (UK; MLABS DIGITAL; NEC SOFTWARE SOLUTIONS; NEWREDO; PA CONSULTING SERVICES; PRICEWATERHOUSECOOPERS; QUALITEST GROUP; QUAYLOGIC; ROWE IT; SALESFORCE; SHIFT LEFT GROUP; SOPRA STERIA; TATA CONSULTANCY SERVICES; TECH CITY LABS; TECKNUOVO; TRANSFORM UK CONSULTING; UNISYS; VALTECH; VE3; VERYLOCALS; ZENSAR TECHNOLOGIES (UK; ZOOCHA |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 50 - Repair and maintenance services
- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48000000 - Software package and information systems
- 50000000 - Repair and maintenance services
- 71621000 - Technical analysis or consultancy services
- 72000000 - IT services: consulting, software development, Internet and support
- 72200000 - Software programming and consultancy services
- 72220000 - Systems and technical consultancy services
- 72221000 - Business analysis consultancy services
- 72222200 - Information systems or technology planning services
- 72222300 - Information technology services
- 72224000 - Project management consultancy services
- 72230000 - Custom software development services
- 72250000 - System and support services
- 72254000 - Software testing
- 72254100 - Systems testing services
- 72262000 - Software development services
- 72267100 - Maintenance of information technology software
- 72300000 - Data services
- 72315000 - Data network management and support services
- 79410000 - Business and management consultancy services

## Release History

- 26 Oct 2023 at 15:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/031669-2023
- 27 Apr 2023 at 18:05 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/012208-2023
- 26 Apr 2023 at 13:04 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011999-2023
- 14 Dec 2022 at 14:05 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035390-2022
- 5 Dec 2022 at 19:05 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/034417-2022

## Notice URLs

- https://fca.delta-esourcing.com
- https://fca.delta-esourcing.com/
- https://fca.delta-esourcing.com/delta/viewNotice.html?noticeId=813343418
- https://fca.delta-esourcing.com/respond/378QAH4485
- https://fca.delta-esourcing.com/respond/378QAH4485/a
- https://fca.delta-esourcing.com/respond/4RQW5PU856
- https://fca.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./378QAH4485
- https://fca.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./378QAH4485/a
- https://fca.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./4RQW5PU856
- https://teams.microsoft.com/l/meetup-join/19%3ameeting_NmFjZTg0YzgtNzllZS00ZTkyLWEwYzgtNTY4ZjJhOGY0YmY3%40thread.v2/0?context=%7B%22Tid%22%3A%22551f9db3-821c-4457-8551-b43423dce661%22%2C%22Oid%22%3A%222128160f-9946-43f8-87ad-aef6755cb6b6%22%2C%22IsBroadcastMeeting%22%3Atrue%2C%22role%22%3A%22a%22%7D&btype=a&role=a
- https://www.fca.org.uk
- https://www.fca.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038ad6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038ad6.json.