---
title: "GLA 82114 Appeal Services to Road User Charging"
ocid: "ocds-h6vhtk-038adc"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038adc"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038adc.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038adc.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GREATER LONDON AUTHORITY"
published: "2025-04-15"
---

# GLA 82114 Appeal Services to Road User Charging

Buyer: GREATER LONDON AUTHORITY  
Current stage: Award  
OCID: ocds-h6vhtk-038adc

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## Summary

The Greater London Authority (GLA) has completed the procurement process titled "GLA 82114 Appeal Services to Road User Charging," classified under CPV code 75110000 for General Public Services. This contract, managed by Transport for London on behalf of the GLA, involves the provision of IT systems, back office functions, administration support, customer facing services, and a hearing centre for road user charging schemes within Greater London. The procurement method used was an open procedure. The contract was awarded on 5th December 2023, and the contract commencement date was 10th December 2023. The initial core term of the contract is five years, with an option to extend up to a further two years at the discretion of the contracting authority, totalling a potential duration of seven years.

This tender presents significant opportunities for businesses that specialise in public administration services, particularly those with expertise in IT systems and customer support functions. It provides a substantial platform for business growth, especially for those capable of delivering a comprehensive and accessible adjudication service. The sectors best suited to compete are large businesses with a history of handling extensive public service contracts, as demonstrated by the award to London Councils Ltd, a large-scale supplier. The contract's long duration, along with the potential for an extension, ensures a stable and continuous business relationship, making it an attractive option for well-established firms in the relevant industry.

## Notice

Requirement for a Service Provider to provide Appeal Services for Road User Charging Schemes within Greater London; provision of the IT systems, back office functions, administration support and customer facing services as well as a hearing centre. GLA's operational objective is to provide an accessible and efficient Appeals Service that provides an independent adjudication service for customers who wish to challenge the issue of a PCN by TfL ensuring a fair and impartial hearing for all parties.

### Lot Information

Lot 1

This procurement process commenced with a compliance check prior to the undertaking of any technical or commercial submission evaluation. Economic operators must have passed this compliance check to further progress in the tender evaluation process. The contract was awarded to the economic operator who submitted the Most Economically Advantageous Tender (MEAT) based on the evaluation criteria and weightings as set out in the ITT tender pack. The successful economic operator will be providing Appeals Services for Road User Charging Schemes within Greater London. The duration stated in II.2.11 comprises a core term of five (5) years with an option to extend up to a further two (2) years at the Contracting Authority's sole discretion.

Options: Five (5) years initial term, with optional extension of up to additional two (2) years, at the sole discretion of the contracting authority. The total duration of contract, inclusive of the potential extension provisions, is seven (7) years.

Renewal: Option to extend by up to further 24 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/015222-2025 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Apr 2025 |
| Submission deadline | 9 Feb 2023 |
| Future notice date | 13 Dec 2022 |
| Award date | 5 Dec 2023 |
| Contract period | Not specified |
| Recurrence | A new procurement is estimated to be run in late 2027 or, should the contract extension options are exercised, in late 2029 |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £9,200,422 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GREATER LONDON AUTHORITY |
| Locality | LONDON |
| Post town | East London |
| Postcode | E16 1ZE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI41 Hackney and Newham |
| Local authority | Newham |
| Electoral ward | Royal Victoria |
| Westminster constituency | West Ham and Beckton |
| Delivery location | TLI London, TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | LONDON COUNCILS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75100000 - Administration services
- 75110000 - General public services

## Release History

- 15 Apr 2025 at 11:39 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/015222-2025
- 23 Dec 2022 at 13:43 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036554-2022
- 6 Dec 2022 at 06:11 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/034424-2022

## Notice URLs

- https://s1-eu.ariba.com/Sourcing/Main/aw?awh=r&awssk=GW1gHIU8&realm=TfL&dard=1
- https://tfl.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038adc. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038adc.json.