---
title: "Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service"
ocid: "ocds-h6vhtk-038bdd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038bdd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038bdd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038bdd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "BLACKPOOL COASTAL HOUSING"
published: "2023-03-08"
---

# Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service

Buyer: BLACKPOOL COASTAL HOUSING  
Current stage: Award  
OCID: ocds-h6vhtk-038bdd

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038bdd.json)

## Summary

The public procurement contracting process is being carried out by Blackpool Coastal Housing for the provision of Customer Care (Security) Services within the Resettlement Service. This service falls under the services category and involves dealing with vulnerable adults, families, and young people with complex needs. The procurement stage is currently active, with the tender having an award criteria based on quality, social value, and price. The procurement method is an open procedure. The deadline for submission was on 9th January 2023.

This tender by Blackpool Coastal Housing offers opportunities for businesses experienced in providing services to vulnerable individuals and managing sensitive situations. Companies with capabilities in customer care, security services, and crisis management are well-suited to compete. The contract has a broad scope beyond just security services, emphasizing the need for effective communication and rapid response. The initial contract period is for 24 months with the potential for two 12-month extensions, providing stability for interested business partners.

## Notice

This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.

### Lot Information

Lot 1

This contract is not a security contract, it has a much wider scope. The Service Provider providing the customer care service must have experience with dealing with vulnerable adults, families and young people with multi disadvantage and complex needs. They must have experience, competence and abilities to manage situations that may be sensitive and challenging. The Service Provider must provide officers that are able to respond to the needs of the services detailed in the specification and have the skills to communicate effectively, defuse situations and manage emergency situations swiftly and confidently. The Service Provider must be able to provide additional onsite support to officers within the appropriate timescales.

Renewal: The contract is for 24 months with the option to extend for two periods of 12 months

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006770-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2023 |
| Submission deadline | 9 Jan 2023 |
| Future notice date | Not specified |
| Award date | 8 Mar 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLACKPOOL COASTAL HOUSING |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY1 1DG |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Talbot |
| Westminster constituency | Blackpool South |
| Delivery location | TLD42 Blackpool |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SECURE FM |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342320 - Customer-care services
- 79713000 - Guard services
- 79715000 - Patrol services

## Release History

- 8 Mar 2023 at 14:56 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006770-2023
- 8 Dec 2022 at 12:51 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034784-2022

## Notice URLs

- http://www.blackpool.gov.uk/
- https://procontract.due-north.com/Advert/Index?advertId=237040ec-f476-ed11-811c-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038bdd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038bdd.json.