--- title: "NW2596 - Salesforce Developer Services Portal Support" ocid: "ocds-h6vhtk-038c12" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038c12" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038c12.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038c12.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NORTHUMBRIAN WATER GROUP LIMITED" published: "2022-12-08" --- # NW2596 - Salesforce Developer Services Portal Support Buyer: NORTHUMBRIAN WATER GROUP LIMITED Current stage: Tender OCID: ocds-h6vhtk-038c12 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038c12) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038c12.json) ## Summary The procurement process led by NORTHUMBRIAN WATER GROUP LIMITED is currently at the tender stage. They have published a tender with the title "NW2596 - Salesforce Developer Services Portal Support" in the services category. The deadline for expressions of interest is 22/12/2022 at 12noon, and the Pre-Qualification Questionnaire (PPQ) must be completed by 19/01/2023. The opportunity is located in DURHAM, United Kingdom. NORTHUMBRIAN WATER GROUP LIMITED is seeking a partner for a 2+2+1-year contract to enhance their Developer Services Product using the Salesforce Platform. This tender by NORTHUMBRIAN WATER GROUP LIMITED presents an opportunity for businesses with expertise in software development and consultancy, particularly in utilising the Salesforce Platform within the utilities sector. The successful partner will need to support NWL in providing high-quality customer experiences, improving current processes, and developing new features. Businesses specializing in IT services, software development, and utilities consultancy are well-suited to compete for this contract and contribute to the digital transformation goals of NORTHUMBRIAN WATER GROUP LIMITED. ## Notice Northumbrian Water Limited (NWL) provide water and sewerage services to just under 4.4 million people operating principally in the North-East of England and Essex and Suffolk. It is NWL's vision 'to be the most digital water company in the world' therefore it is our mission to find a partner to support our Developer Services Product. The Developer Services Product is operational within NWL, having procured Salesforce software in 2021. Over the last 18 months a successful programme has enhanced visibility of customer requests and improved the customer experience by streamlining processes and procedures across our business. The roadmap we have for enhancing our product is considerable, and includes integrating with other corporate systems, extending it across our business and developing new features for both our internal departments and external customers. NWL wish to procure a 2+2+1-year contract for a new Developer Services partner who can bring extensive knowledge of the Salesforce Platform. The partner will be able to provide expert advice on how best to use the product as well as the necessary skills to work as part of a blended team to scope, develop and test new features. NWL are currently using the Service Cloud, Community Cloud, Sales Cloud and Salesforce Survey Products. Our chosen partner must have an in-depth knowledge and a close proven working relationship with Salesforce, experience and knowledge of the utilities sector and preferable proven history of providing successful Salesforce deliveries within the water and/or utility industry. The key attributes that we are looking for are in the procured partner are to support us in providing an easy, timely and high-quality customer experience, to assist our current live processes, and provide the skills to develop new features within Salesforce. The partner must support our goal of realising business value over the coming years. ### Lot Information Lot 1 NWL wish to procure a 2+2+1-year contract for a new Developer Services partner who can bring extensive knowledge of the Salesforce Platform. The partner will be able to provide expert advice on how best to use the product as well as the necessary skills to work as part of a blended team to scope, develop and test new features. Options: The initial 2-year agreement shall have options to extend for 2+1 years (up to 5 years in total). Renewal: The initial 2-year agreement shall have options to extend for 2+1 years (up to 5 years in total). ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/034855-2022 | | Notice type | Tender Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 8 Dec 2022 | | Submission deadline | 22 Dec 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NORTHUMBRIAN WATER GROUP LIMITED | | Locality | DURHAM | | Post town | Durham | | Postcode | DH1 5FJ | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC41 Durham | | Local authority | County Durham | | Electoral ward | Framwellgate and Newton Hall | | Westminster constituency | City of Durham | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72261000 - Software support services - 72262000 - Software development services - 72266000 - Software consultancy services ## Release History - 8 Dec 2022 at 19:52 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/034855-2022 ## Notice URLs - https://s1.ariba.com - https://www.nwl.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038c12. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038c12.json.