--- title: "Out of Hours Tooling - Request for Information (RFI)" ocid: "ocds-h6vhtk-038c86" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038c86" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038c86.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038c86.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "THE BRITISH BROADCASTING CORPORATION (BBC)" published: "2022-12-12" --- # Out of Hours Tooling - Request for Information (RFI) Buyer: THE BRITISH BROADCASTING CORPORATION (BBC) Current stage: Planning OCID: ocds-h6vhtk-038c86 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038c86) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038c86.json) ## Summary The British Broadcasting Corporation (BBC) is planning a procurement process titled "Out of Hours Tooling - Request for Information (RFI)" in the software package and information systems category. This tender aims to explore solutions to assist engineers on out-of-hours support rota. The BBC is based in London, United Kingdom, and is currently in the planning stage for this tender, with a future notice date of 12th December 2022. This opportunity is suitable for businesses specializing in industry-specific and miscellaneous software packages, particularly those able to provide innovative scheduling and call-out management solutions for out-of-hours support. Interested parties can potentially grow their business by collaborating with the BBC to meet their technology requirements. The procurement method is a tender, and businesses should follow the outlined steps to express interest and respond to the RFI to be considered for the opportunity. ## Notice The BBC would welcome responses to this request for information (RFI) in order to inform our thinking prior to any potential procurement exercise. The scope of this RFI is to investigate solutions to assist engineers who are on an out of hours support rota. The high level scope covers: * Scheduling management: o Rota management and organisation of out of hours engineers into teams/groups to support products/services etc * Call out management: o Phone numbers that route to whoever is on call (one per team / per product etc) o Escalation management (e.g. route calls to an engineering manager/head of software/other appropriate escalation point etc in case of no answer) o Notifications on call out such as Slack, email, MS Teams etc The purpose of this notice is to invite interested parties to complete a questionnaire which will allow the BBC to: * build an understanding of current solutions available in the marketplace * gain feedback on: o the availability of solutions in the marketplace, o whether there is one solution to meet the needs, or whether these would need to be met by differing solutions o whether functionality not currently met is on a supplier's roadmap and any cost/timescales associated with building it in o indicative costs and timescales for the on boarding of the solution o support of solution o any barriers to the implementation of the product/solution Please note this invitation has been issued purely as an information seeking exercise and is not part of any formal procurement process. ### Lot Information Lot 1 The BBC would welcome responses to this request for information (RFI) in order to inform our thinking prior to any potential procurement exercise. The scope of this RFI is to investigate solutions to assist engineers who are on an out of hours support rota. The high level scope covers: * Scheduling management: o Rota management and organisation of out of hours engineers into teams/groups to support products/services etc * Call out management: o Phone numbers that route to whoever is on call (one per team / per product etc) o Escalation management (e.g. route calls to an engineering manager/head of software/other appropriate escalation point etc in case of no answer) o Notifications on call out such as Slack, email, MS Teams etc The purpose of this notice is to invite interested parties to complete a questionnaire which will allow the BBC to: * build an understanding of current solutions available in the marketplace * gain feedback on: o the availability of solutions in the marketplace, o whether there is one solution to meet the needs, or whether these would need to be met by differing solutions o whether functionality not currently met is on a supplier's roadmap and any cost/timescales associated with building it in o indicative costs and timescales for the on boarding of the solution o support of solution o any barriers to the implementation of the product/solution Please note this invitation has been issued purely as an information seeking exercise and is not part of any formal procurement process. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/035026-2022 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 12 Dec 2022 | | Submission deadline | Not specified | | Future notice date | 12 Dec 2022 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | THE BRITISH BROADCASTING CORPORATION (BBC) | | Locality | LONDON | | Post town | West London | | Postcode | W1A 1AA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | West End | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems - 48100000 - Industry specific software package - 48900000 - Miscellaneous software package and computer systems ## Release History - 12 Dec 2022 at 10:11 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/035026-2022 ## Notice URLs - http://www.bbc.co.uk/supplying/ - https://bbc.bravosolution.co.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038c86. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038c86.json.