---
title: "Supply and aftercare of callblocking equipment for consumers who are situationally vulnerable and are subject to scam and nuisance calls"
ocid: "ocds-h6vhtk-038d01"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038d01"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038d01.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038d01.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "TRADING STANDARDS SOUTH EAST LIMITED"
published: "2023-03-22"
---

# Supply and aftercare of callblocking equipment for consumers who are situationally vulnerable and are subject to scam and nuisance calls

Buyer: TRADING STANDARDS SOUTH EAST LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-038d01

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038d01)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038d01.json)

## Summary

The National Trading Standards (NTS) Scams Team, in collaboration with Trading Standards South East Limited (TSSEL), has completed a procurement process for the supply and aftercare of call-blocking equipment to protect consumers vulnerable to scam and nuisance calls in the UK. The procurement involved a UK-wide tender seeking suppliers capable of providing call blocking equipment with ongoing support services and warranty. The contract was awarded to Truecall Limited for a value of £463,000, signed on 10th February 2023.

This tender presents an opportunity for businesses specializing in telecommunications equipment and supplies to engage with public authorities such as NTS and TSSEL to enhance consumer protection against fraudulent activities. Companies offering call blocking solutions, installation services, maintenance support, and customer assistance are well-suited to compete in this tender. The award criteria prioritized quality (70%) and price (30%), with an option for a two-year extension, offering potential growth prospects for successful bidders in this industry category.

## Notice

The National Trading Standards (NTS) Scams Team working with Trading Standards South East Limited (TSSEL) are interested in receiving tenders from suppliers of call blocking equipment that will prevent scam and nuisance calls from reaching people who are situationally vulnerable and are being targeted by these type of calls. The NTS Scams Team and TSSEL are seeking a UK-wide supply of call blocking equipment into domestic properties, with on-going product support and customer services (including warranty).

### Lot Information

Lot 1

The National Trading Standards (NTS) Scams Team working with Trading Standards South East Limited (TSSEL) are interested in receiving tenders from suppliers of call blocking equipment that will prevent scam and nuisance calls from reaching people who are situationally vulnerable and are being targeted by these type of calls. The NTS Scams Team and TSSEL are seeking a UK-wide supply of call blocking equipment into domestic properties, with on-going product support and customer services (including warranty). a)Provide the appropriate call blocking equipment to identified consumers when instructed. Provision may be direct to the consumer or via local authorities, police forces, or other partner agencies to addresses in all four mainland countries in the UK as well as offshore Britain - Channel Isles and Isle of Man b) Provide the necessary installation instructions and supporting services to ensure the successful implementation and configuration of the call blocking equipment. c) Provide warranty services, maintenance and any necessary upgrades to the call blocking equipment. d) Provide advice and support services to assist consumers and customers with issues, product or service questions, and general advice and guidance. e) Provide management information reporting on call blocking equipment and services on order, delivered, implemented, customer service calls and product issues. f) Handle all personal data relating to this project in full compliance with the Data Protection Act 2018 and the General Data Protection Regulations (GDPR). Provide a Data Protection Impact Assessment (DPIA) relating specifically to this project. g) Provide monthly reporting on the numbers blocked by the units, to support both NTS Scams Team investigations, and to raise public awareness of fraud and scams.

Options: Option to extend for a further two years, in one year increments.

Renewal: with the option to extend for a further two years, in one year increments.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/008286-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 22 Mar 2023 |
| Submission deadline | 20 Jan 2023 |
| Future notice date | Not specified |
| Award date | 10 Feb 2023 |
| Contract period | 10 Feb 2023 - 29 Feb 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £463,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £463,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TRADING STANDARDS SOUTH EAST LIMITED |
| Locality | REDHILL |
| Post town | Redhill |
| Postcode | RH1 1YB |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Reigate and Banstead |
| Electoral ward | Redhill West & Wray Common |
| Westminster constituency | Reigate |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TRUECALL |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32500000 - Telecommunications equipment and supplies

## Release History

- 22 Mar 2023 at 11:02 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/008286-2023
- 13 Dec 2022 at 13:44 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035225-2022

## Notice URLs

- http://www.friendsagainstscams.org.uk/cbtender
- https://www.nationaltradingstandards.uk/work-areas/scams-team
- https://www.truecall.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038d01. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038d01.json.