---
title: "COV - Revenues & Benefits Remote Processing"
ocid: "ocds-h6vhtk-038d36"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038d36"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038d36.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038d36.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "COVENTRY CITY COUNCIL"
published: "2023-03-08"
---

# COV - Revenues & Benefits Remote Processing

Buyer: COVENTRY CITY COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-038d36

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## Summary

Coventry City Council has completed the procurement process for the "COV - Revenues & Benefits Remote Processing" services. The Council sought an external on-demand remote processing service to manage Revenue and Benefits workload as needed. The contract, awarded to NEC Software Solutions UK Ltd, is valued at £2,200,000 and is currently active. The procurement method used was an open procedure with a single lot, with the contract being signed on February 10, 2013.

This tender presents an opportunity for businesses in the services sector, particularly those capable of providing remote processing services for Revenue and Benefits. Companies with experience in handling Council tax, welfare benefits, and appeals, along with a flexible capacity to meet fluctuating workloads, would be well-suited to compete. The contract period runs from April 1, 2023, to March 31, 2030, offering a long-term partnership potential for successful bidders. The bidding process involved electronic submission, with a bid validity period of 90 days and an award period starting on January 18, 2023, creating a clear timeline for interested businesses to engage.

## Notice

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times. At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required. Please note - this ITT was previously published but was withdrawn (Find a Tender notice reference: 2022/S 000-029687) and was re-issued with some amendments to the ITT documentation.

### Lot Information

Lot 1

Coventry City Council has an internal service and resource to manage Revenue and Benefits related workload relating to the Council. This includes but is not limited to the processing of Council tax / welfare benefits as well as providing advice, reviewing appeals, administration on payees/claimant accounts etc. The workload for the service can rise and fall throughout the year as well as being impacted by Government policy etc. The workload needs to be maintained at all times. At times workload can exceed the capacity of our internal resource (due to rises/additions in workload / sickness / staff turnover etc) and so the Council requires a contract for an external, on-demand remote processing service for Revenues and Benefits. The awarded contract will appoint a sole supplier that the Council will instruct to complete Revenue and Benefits workload on behalf of the Council as and when needed. The contract will offer no commitment to any level of spend and the Council reserves the right not to use the contract if it is not required. Please note - the ITT was previously published but was withdrawn and was reissued with some amendments to the ITT documentation

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006690-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 8 Mar 2023 |
| Submission deadline | 18 Jan 2023 |
| Future notice date | Not specified |
| Award date | 10 Feb 2013 |
| Contract period | 31 Mar 2023 - 31 Mar 2030 |
| Recurrence | 2029 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,200,000 |
| Lots value | £2,200,000 |
| Awards value | Not specified |
| Contracts value | £2,200,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COVENTRY CITY COUNCIL |
| Locality | COVENTRY |
| Post town | Coventry |
| Postcode | CV1 5RR |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG33 Coventry |
| Local authority | Coventry |
| Electoral ward | St Michael's |
| Westminster constituency | Coventry South |
| Delivery location | TLG3 West Midlands, TLG33 Coventry |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEC SOFTWARE SOLUTIONS |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75310000 - Benefit services

## Release History

- 8 Mar 2023 at 09:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006690-2023
- 13 Dec 2022 at 21:35 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035302-2022

## Notice URLs

- http://www.coventry.gov.uk
- http://www.csw-jets.co.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038d36. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038d36.json.