---
title: "Media and Social Media Monitoring, Insight and Evaluation"
ocid: "ocds-h6vhtk-038da2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038da2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038da2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038da2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "OFGEM"
published: "2023-05-03"
---

# Media and Social Media Monitoring, Insight and Evaluation

Buyer: OFGEM  
Current stage: Award  
OCID: ocds-h6vhtk-038da2

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038da2.json)

## Summary

OFGEM, a public body governed by public law based in London, United Kingdom, has completed a procurement process for Media and Social Media Monitoring, Insight, and Evaluation services. The contract, split into two lots - Media Monitoring and Social Media Monitoring, is aimed at providing market research services. The procurement method used was an open procedure, and the contract was awarded to FENIX MEDIA LIMITED, A SUBSIDIARY OF ACCESS INTELLIGENCE PLC. The total value of both contracts is 267,000 GBP.

This tender presents opportunities for businesses in the market research and media monitoring sector to compete for providing monitoring, analysis, and evaluation services for both traditional and social media platforms. The procurement process, led by OFGEM, focuses on remote service delivery, making it suitable for businesses offering online-based solutions. The contract offers possibilities for innovation in media analysis and reporting, catering to the evolving needs of organizations looking to evaluate their media coverage effectively.

## Notice

The provision of both social media monitoring, and media monitoring services encompassing print, online and broadcast, including the provision of a secure online portal to be used to analyse and evaluate media and generate reports on media coverage as required. This Contract will be delivered through two specific lots: - Lot 1 - Media Monitoring, Insight and Evaluation - Lot 2 - Social Media Monitoring, Insight and Evaluation

### Lot Information

Media Monitoring, Insight and Evaluation

The Media Monitoring Service will include the following elements: - Print monitoring - complete daily monitoring of specified keywords and topics within regional, national and international print media, including industry and consumer titles. This should be presented within a daily morning summary and include a downloadable PDF copy of each relevant printed article. It should also be available to view and download on the tenderer's online portal. - Online monitoring - complete daily monitoring of specified keywords and topics within regional, national and international news website content, as well as monitoring of non-written online content such as infographics and imagery. Links and PDF copies of each relevant online mention should be presented within the daily morning media summary and on the online portal. - Broadcast media - complete daily monitoring of specified keywords and topics on regional and national television, radio and web broadcasts. Broadcasted items shall be made available in digital form for Ofgem to access via the morning summary and on the online portal. - Online portal - provision of a secure, online portal in which Ofgem can access, analyse and evaluate media coverage whenever necessary. - Evaluation and reporting - the provision of human-driven evaluation and reporting of the monitored media for Ofgem, which could be provided monthly or quarterly. - All media monitoring, analysis and evaluation services detailed in this specification will be provided remotely, i.e., via email and online portal, so no specific sites or facilities are required.

Renewal: Ofgem reserves the right to extend the contract for up to 2 x 12 month periods

Social Media Monitoring, Insight and Evaluation

The Social Media Monitoring Service will include the following elements: - Social Analytics - Access to analytics from a range of social media platforms including, but not limited to, Twitter, Facebook and LinkedIn. - Share of voice and sentiment analysis - Access to in-built tools that define our share of voice compared to others across social media platforms. - Custom dashboards - The ability to create a series of custom dashboards relating to specific search terms, filtered by a range of criteria. Dashboards should allow for data visualisation for use in wider impact reporting. - Advanced search options - The service will allow users to search data in detailed ways e.g., using Boolean to refine search results. - All social media monitoring, analysis and evaluation services detailed in this specification will be provided remotely, i.e., via email and online portal, so no specific sites or facilities are required

Renewal: Ofgem reserves the right to extend the contract for up to 2 x 12 month periods

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012623-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 May 2023 |
| Submission deadline | 18 Jan 2023 |
| Future notice date | Not specified |
| Award date | 30 Mar 2023 |
| Contract period | Not specified |
| Recurrence | After the initial contract period or any extension option utilised |

## Values

| Field | Value |
| --- | --- |
| Tender value | £267,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £267,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OFGEM |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 4PU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FENIX MEDIA LIMITED, A SUBSIDIARY OF ACCESS INTELLIGENCE |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 48480000 - Sales, marketing and business intelligence software package
- 48481000 - Sales or marketing software package
- 72212500 - Communication and multimedia software development services
- 79300000 - Market and economic research; polling and statistics
- 79310000 - Market research services
- 79311000 - Survey services
- 79311300 - Survey analysis services
- 79312000 - Market-testing services
- 79340000 - Advertising and marketing services
- 79342000 - Marketing services

## Release History

- 3 May 2023 at 10:34 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012623-2023
- 15 Dec 2022 at 10:42 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035465-2022

## Notice URLs

- http://www.mytenders.co.uk
- http://www.ofgem.gov.uk
- https://ted.europa.eu/udl?uri=TED:NOTICE:225909-2022:TEXT:EN:HTML
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA10021

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038da2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038da2.json.