---
title: "Emergency out of hours service"
ocid: "ocds-h6vhtk-038de2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038de2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-038de2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-038de2.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF BEXLEY"
published: "2022-12-15"
---

# Emergency out of hours service

Buyer: LONDON BOROUGH OF BEXLEY  
Current stage: Tender  
OCID: ocds-h6vhtk-038de2

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-038de2.json)

## Summary

The London Borough Of Bexley has issued a tender for an "Emergency out of hours service" to enable residents to report urgent issues by phone and email. The service covers various critical scenarios like flooding, homelessness, and social worker support. The contract, valued at £180,000, will run from 1st May 2022 to 30th April 2028 with a potential 2-year extension option. The tender deadline is 19th January 2023. Procurement is in the "selective" stage, with the submission method being electronic and written.

This tender opportunity presents prospects for businesses offering telephone-answering services to cater for emergency situations in Bexley and Greenwich. Businesses with expertise in managing urgent communications and providing timely responses would be well-suited to compete. The London Borough Of Bexley, as the buyer, aims to enhance its emergency response capabilities through this tender, seeking high-quality service providers who can ensure efficient out-of-hours support for its residents.

## Notice

The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support.

### Lot Information

Lot 1

The service is provided to enable residents and others to contact the Council by phone and email to report urgent issues which cannot wait until the next working day for resolution. Examples of urgent issues include flooding, homelessness, dangerous structures, absent children in local authority care, and requests for social worker support.

Renewal: The above includes an option for a 2 year extension. It is likely the contract will be retendered in its current format upon expiry.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/035553-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 15 Dec 2022 |
| Submission deadline | 19 Jan 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2022 - 30 Apr 2028 |
| Recurrence | Dependent on whether extension option is agreed either Late 2025 or 2027 |

## Values

| Field | Value |
| --- | --- |
| Tender value | £180,000 |
| Lots value | £180,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BEXLEY |
| Locality | BEXLEYHEATH |
| Post town | Dartford |
| Postcode | DA6 7AT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI51 Bexley and Greenwich |
| Local authority | Bexley |
| Electoral ward | Bexleyheath |
| Westminster constituency | Bexleyheath and Crayford |
| Delivery location | TLI51 Bexley and Greenwich |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79510000 - Telephone-answering services

## Release History

- 15 Dec 2022 at 16:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035553-2022

## Notice URLs

- http://WWW.BEXLEY.GOV.UK
- https://procontract.due-north.com/Home/About
- https://www.bexley.gov.uk/
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=744593892

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-038de2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-038de2.json.