---
title: "Provision of Hotel Boking Services"
ocid: "ocds-h6vhtk-0391a3"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0391a3"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0391a3.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0391a3.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "UNIVERSITY OF THE HIGHLANDS AND ISLANDS"
published: "2024-02-01"
---

# Provision of Hotel Boking Services

Buyer: UNIVERSITY OF THE HIGHLANDS AND ISLANDS  
Current stage: Award  
OCID: ocds-h6vhtk-0391a3

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## Summary

The University of the Highlands and Islands in Inverness, United Kingdom, has completed a procurement process for the provision of hotel booking services. The contract was awarded to City Room Rentals. The procurement stage was an open procedure, and the contract was signed on May 31, 2023, with a value of £273,462.05 GBP.

This tender for hotel booking services offers business growth opportunities for companies providing internet coverage, online booking management, and guest services. Businesses in the hotel services industry with experience in managing online bookings and providing guest support would be well-suited to compete in this type of procurement process.

## Notice

The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

### Lot Information

Lot 1

The Contractor shall be required to provide internet coverage for the University, and afford 'guests' the ability to book a room via direct bookings and online travel agents. The Contractor shall be responsible for managing online booking services on behalf of the University. Responsibilities shall include, but shall not be limited to: - Updating of rates (only when requested by the University) and availability - Advertising promotions - Content management - Dealing with guest requests and providing phone support - Liaise with all Booking Channels and report no shows and cancellations to avoid excess commission charges - Facilitating and processing all guest payments on behalf of the University and facilitating the transfer of funds to a nominated bank account by the University - Providing accurate information to all guests in relation to facilities at the property (such as, but not limited to: check-in/out times, reception opening hours and payment information). - Liaise with the University throughout the process from point of referral through to the Guest check in

Renewal: Option for 4 x 12-month extension

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003289-2024 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2024 |
| Submission deadline | 8 May 2023 |
| Future notice date | Not specified |
| Award date | 30 May 2023 |
| Contract period | Not specified |
| Recurrence | 60 month |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £273,462 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF THE HIGHLANDS AND ISLANDS |
| Additional buyers | UHI EXECUTIVE OFFICE |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV3 5SQ |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness West |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITY ROOM RENTALS |

## CPV Codes

### Divisions

- 55 - Hotel, restaurant and retail trade services
- 98 - Other community, social and personal services

### Codes

- 55100000 - Hotel services
- 55110000 - Hotel accommodation services
- 55130000 - Other hotel services
- 98341000 - Accommodation services

## Release History

- 1 Feb 2024 at 08:36 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003289-2024
- 8 Aug 2023 at 08:41 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/023006-2023
- 6 Apr 2023 at 13:37 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010188-2023
- 5 Apr 2023 at 12:45 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/009963-2023
- 15 Dec 2022 at 16:28 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035564-2022

## Notice URLs

- http://www.publiccontractsscotland.gov.uk
- http://www.publictendersscotland.publiccontractsscotland.gov.uk
- http://www.uhi.ac.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000728427
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00101

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0391a3. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0391a3.json.