---
title: "Energia Group Billing System Level 3 Support and Upgrades"
ocid: "ocds-h6vhtk-0391ce"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0391ce"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0391ce.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0391ce.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ENERGIA GROUP"
published: "2023-10-10"
---

# Energia Group Billing System Level 3 Support and Upgrades

Buyer: ENERGIA GROUP  
Current stage: Award  
OCID: ocds-h6vhtk-0391ce

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## Summary

Energia Group has recently awarded a contract for the project "Energia Group Billing System Level 3 Support and Upgrades". The procurement process has reached completion and Wipro Limited has been selected as the supplier. The project falls under the services main procurement category and involves programming services of application software. Energia Group, based in Belfast, United Kingdom, conducted the procurement using a selective procurement method with a negotiated procedure. The award was signed on 21st August 2023.

This tender for Energia Group's Billing System Level 3 Support and Upgrades presents an opportunity for businesses providing IT services, specifically in application software programming. Suppliers capable of offering support services, system testing, application enhancements, and ICT solutions for billing systems are well-suited to compete. The submission period for this tender ended on 20th January 2023, with the invitation for the second stage set for 28th February 2023. Interested parties can further explore the tender details on Energia Group's procurement website.

## Notice

This Project Information Memorandum (PIM) has been prepared by Energia Group as a briefing note for potential bidders interested in delivering the following ICT services: Level 3 support (L3) and enhancements of the Billing Systems (currently two instances of Oracle CC&B) custom code for the two Billing System instances within Energia Group. Projects to upgrade Energia's two Billing systems from Oracle CC&B versions 2.5.0.2 and 2.6.1.0 including Smart 2 Schema upgrade to the latest stable version of Oracle Customer Care & Billing (CC&B) or Oracle Customer to Meter (C2M). Possible future major projects, e.g. Implementation of Smart Metering Phase 3., Consolidation of Commercial Billing functionality within Power NI billing system into Energia billing system.

### Lot Information

Lot 1

The successful Supplier will provide support services for the Energia and Power NI billing systems. The support services will comprise: Contract take-on, including knowledge transfer from incumbent third level support providers; Third level diagnosis of incidents. Energia will be responsible for first and second line support; Providing resolutions or workarounds for defects through changes to customisations or configuration; Investigation and resolution of application performance issues; Design and development of application enhancements or small-scale applications within the billing applications area; Quality management; System testing of all changes prior to release; Release of changes to Energia for implementation; Service management and reporting; Review, acceptance and support of in-house/external third party developed customisations for Billing system related systems; Knowledge transfer to the in-house team. SCOPE OF BILLING SYSTEM UPGRADE PROJECTS This section describes Energia's proposed approach to the two upgrade projects. Each of the two CC&B systems must be upgraded from CC&B 2.5 & 2.6 to the latest stable versions of CC&B or to Oracle C2M (with an agreed point release and service pack based on availability at the time of the project). It is envisaged that this upgrade will be primarily a 'technical' upgrade but will also include some functional enhancements and the 'migration' of Business functionality from Oracle deprecated technology to Oracle 'road-mapped' technology e.g. Workflow to Service tasks for Market Engagement processing. Energia is open to moving from CC&B to C2M should Suppliers believe this to be in Energia's best interest.

Renewal: The initial contract term will be for a five-year period, with an option at Energia Group's discretion, to extend by 1 year at a time up to a maximum of five years, subject to annual review.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/029831-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure with prior call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Oct 2023 |
| Submission deadline | 20 Jan 2023 |
| Future notice date | Not specified |
| Award date | 20 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £29,822,993 |
| Lots value | £29,822,993 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ENERGIA GROUP |
| Locality | BELFAST |
| Post town | Northern Ireland |
| Postcode | BT9 5NF |
| Country | Northern Ireland |
| ITL 1 | TLN Northern Ireland |
| ITL 2 | TLN0 Northern Ireland |
| ITL 3 | TLN06 Belfast |
| Local authority | Belfast |
| Electoral ward | Upper Malone |
| Westminster constituency | Belfast South and Mid Down |
| Delivery location | TLN Northern Ireland, TLN0 Northern Ireland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WIPRO |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212000 - Programming services of application software

## Release History

- 10 Oct 2023 at 13:08 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/029831-2023
- 16 Dec 2022 at 10:27 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/035624-2022

## Notice URLs

- http://www.energiagroup.com
- https://procurement.energiagroup.com
- https://www.energiagroup.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0391ce. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0391ce.json.