---
title: "MH 0076 - Out of Hours Telephony Services"
ocid: "ocds-h6vhtk-039312"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039312"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039312.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039312.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MIDLAND HEART LIMITED"
published: "2023-08-04"
---

# MH 0076 - Out of Hours Telephony Services

Buyer: MIDLAND HEART LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-039312

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039312)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-039312.json)

## Summary

Midland Heart Limited has completed the procurement process for Out of Hours Telephony Services. The contract, titled MH 0076, falls under the services category with an industry classification of Telecommunications services. The procurement stage was an open procedure, with a total contract value of £270,000. The contracting authority is Midland Heart Limited, based in Birmingham, United Kingdom. The procurement process was overseen by the Cabinet Office.

This tender for Out of Hours Telephony Services presents a growth opportunity for businesses specializing in telecommunications services. Companies interested in providing high-quality telephony services within the West Midlands region would be well-suited to compete. The contract has been awarded to Pinnacle FM Ltd. The tender had specific evaluation criteria including quality and price considerations, with a significant emphasis on service quality. The key deadline for bid submission was the 23rd of January 2023, with the award period starting on the 24th of January 2023.

## Notice

Midland Heart is looking for a high quality solution for Out of Hours Telephony Services, from reputable providers that deliver a service that is demonstrably focused around the needs of Midland Heart and provide value for money for customers.Tenderers must express interest in tender provisions via the In-Tend e-tendering system (https://in-tendhost.co.uk/midlandheart/aspx/Home). After having uploaded your submission, please ensure you click "Submit My Return" otherwise your bid will not be submitted and available to the buyer.Be advised that bids submitted in any other fashion other than through this e-tendering system will not be considered.

### Lot Information

Lot 1

Out of Hours telephony services within the West Midlands

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/022742-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Aug 2023 |
| Submission deadline | 23 Jan 2023 |
| Future notice date | Not specified |
| Award date | 3 Aug 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £270,000 |
| Lots value | £270,000 |
| Awards value | Not specified |
| Contracts value | £270,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MIDLAND HEART LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B15 1LZ |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG3 West Midlands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PINNACLE FM |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32543000 - Telephone switchboards
- 32573000 - Communications control system
- 64200000 - Telecommunications services

## Release History

- 4 Aug 2023 at 12:03 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/022742-2023
- 20 Dec 2022 at 17:02 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036109-2022

## Notice URLs

- https://in-tendhost.co.uk/midlandheart/aspx/Home
- https://www.midlandheart.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039312. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039312.json.