---
title: "NCH Out of Hours Contact Centre Operations"
ocid: "ocds-h6vhtk-03932b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03932b"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03932b.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03932b.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "NEWPORT CITY HOMES"
published: "2022-12-21"
---

# NCH Out of Hours Contact Centre Operations

Buyer: NEWPORT CITY HOMES  
Current stage: Tender  
OCID: ocds-h6vhtk-03932b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03932b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03932b.json)

## Summary

Newport City Homes is looking to procure a new Out of Hours Contact Centre Operations provider in Newport and Monmouthshire, UK. The tender titled "NCH Out of Hours Contact Centre Operations" falls under the services category, with a contract value of GBP 500,000. The procurement method is an open procedure, and the submission deadline is January 24, 2023.

This tender presents an opportunity for businesses with experience in contact management software development services to engage with Newport City Homes. Interested suppliers must demonstrate a track record in offering similar services and the ability to provide both operational and technological support. Successful bidders will need to show a solid company structure to ensure continuous service delivery. Businesses aiming to expand in the customer service industry can benefit from participating in this tender to secure a valuable contract in the specified region.

## Notice

Newport City Homes are seeking to procure a new Out of Hours Contact Centre Operations provider

### Lot Information

Lot 1

NCH is seeking to procure a new Out of Hours Contact Centre Operations provider. Our objective is to provide 24x7 support to our customers across a range of tenures. We are seeking a service provider who can provide both the operational and technological support to cover the following activities: a.Support inbound and outbound calls for general customer queries, service Requests or Complaints about services b.Receive to customer contact through a range of different communication channels (telephone calls, email, web chat, social media, NCH App messages) c.Respond to customers professionally in line with the association's Customer Service Standards, using their preferred choice of communication channel. d.Support customers with any technical difficulties in accessing services on Mobile App & Website e.Transfer calls to repair and operational teams where specialist advice or support is required.

Renewal: dependent on business requirements at the end of the contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/036143-2022 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Dec 2022 |
| Submission deadline | 24 Jan 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | £500,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NEWPORT CITY HOMES |
| Locality | BRISTOL |
| Post town | Newport |
| Postcode | NP20 2DW |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL5 South East Wales |
| ITL 3 | TLL54 Monmouthshire and Newport |
| Local authority | Newport |
| Electoral ward | Pillgwenlly |
| Westminster constituency | Newport East |
| Delivery location | TLL21 Monmouthshire and Newport |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72212333 - Contact management software development services

## Release History

- 21 Dec 2022 at 10:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036143-2022

## Notice URLs

- http://www.newportcityhomes.com
- https://nch.delta-esourcing.com/respond/7ZF38UQTZ7
- https://nch.delta-esourcing.com/tenders/UK-UK-Bristol:-Contact-management-software-development-services./7ZF38UQTZ7
- https://www.delta-esourcing.com/tenders/UK-UK-Bristol:-Contact-management-software-development-services./7ZF38UQTZ7
- https://www.delta-esourcing.com/tenders/UK-title/7ZF38UQTZ7

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03932b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03932b.json.