---
title: "Emergency Department Well-Being & Home Safe Service"
ocid: "ocds-h6vhtk-039369"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039369"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039369.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039369.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)"
published: "2023-06-29"
---

# Emergency Department Well-Being & Home Safe Service

Buyer: NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST)  
Current stage: Award  
OCID: ocds-h6vhtk-039369

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039369)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-039369.json)

## Summary

The Emergency Department Well-Being & Home Safe Service procurement process involves the Welsh Government collaborating with NHS Wales Health Boards and Trusts. The process commenced with a tender initiation for services in the Welfare category, aimed at improving well-being and home safety for vulnerable individuals in emergency departments. The procurement method followed was an Open Procedure, having a contract period from 1st July 2023 to 31st March 2024, with possible extensions subject to fund approval.

This tender presents business growth opportunities for service providers experienced in delivering welfare services. Companies adept at supporting frail individuals and facilitating community services in emergency care settings will find this tender well-suited for competition. Locations for service provision include Cardiff, Carmarthen, and St Asaph, providing a scope for establishing impactful partnerships to enhance emergency department care services in the specified regions.

## Notice

Presentation at an Emergency Department often represents a person's initial experience within a hospital system and thus a unique opportunity to establish a positive first impression. These visits frequently occur during times of stress and uncertainty for a patient and their family, and the Emergency Department care environment is one that faces a myriad of challenges. In order to respond to these challenges, the Welsh Government, in collaboration with the National Collaborative Commissioning Unit and NHS Wales Health Boards and Trusts, has sought to establish an Emergency Department Well-being & Home Safe Service.

### Lot Information

Cardiff and Vale University Health Board

Provision of Emergency Department Well-Being & Home Safe Service to support local clinical teams and patients accessing emergency department services. The service will offer support for frail older people and vulnerable adults in emergency departments, as well as resettle people in their homes with follow-up welfare calls or visits, and where necessary, to connect them to community services to avoid readmission into the emergency department.

Renewal: option to extend for two years in 1-year increments subject to the approval of funds.

Hywel Dda University Health Board

Provision of Emergency Department Well-Being & Home Safe Service to support local clinical teams and patients accessing emergency department services. The service will offer support for frail older people and vulnerable adults in emergency departments, as well as resettle people in their homes with follow-up welfare calls or visits, and where necessary, to connect them to community services to avoid readmission into the emergency department.

Renewal: option to extend for two years in 1-year increments subject to the approval of funds.

Betsi Cadwaladr University Health Board

Provision of Emergency Department Well-Being & Home Safe Service to support local clinical teams and patients accessing emergency department services. The service will offer support for frail older people and vulnerable adults in emergency departments, as well as resettle people in their homes with follow-up welfare calls or visits, and where necessary, to connect them to community services to avoid readmission into the emergency department.

Renewal: option to extend for two years in 1-year increments subject to the approval of funds.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/018545-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Jun 2023 |
| Submission deadline | 23 Jan 2023 |
| Future notice date | Not specified |
| Award date | 12 Jun 2023 |
| Contract period | 31 Mar 2023 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,700,417 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £2,465,443 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS WALES SHARED SERVICES PARTNERSHIP-PROCUREMENT SERVICES (HOSTED BY VELINDRE UNIVERSITY NHS TRUST) |
| Additional buyers | BETSI CADWALADR UNIVERSITY HEALTH BOARD; CARDIFF AND VALE UNIVERSITY HEALTH BOARD; HYWEL DDA UNIVERSITY HEALTH BOARD |
| Locality | CARDIFF |
| Post town | Cardiff |
| Postcode | CF15 7QZ |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town North and South |
| Westminster constituency | Caerfyrddin |
| Delivery location | TLL Wales |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH RED CROSS |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312400 - Welfare services not delivered through residential institutions

## Release History

- 29 Jun 2023 at 13:09 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/018545-2023
- 3 Feb 2023 at 14:22 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003446-2023
- 27 Jan 2023 at 12:43 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002607-2023
- 21 Dec 2022 at 15:31 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/036241-2022

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://etenderwales.bravosolution.co.uk
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039369. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039369.json.