---
title: "Corporate IT Service Management (ITSM)"
ocid: "ocds-h6vhtk-03943e"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03943e"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03943e.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03943e.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD"
published: "2023-02-27"
---

# Corporate IT Service Management (ITSM)

Buyer: NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-03943e

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## Summary

The NHS Mid and South Essex Integrated Care Board has awarded a contract for Corporate IT Service Management. The contract includes a 12-month term from 1st July 2023 to 30th June 2024, with a possible 12-month extension until 30th June 2025. The contracting authority intends to work with NHS Arden and Greater East Midlands Commissioning Support Unit for service delivery across Mid and South Essex. The procurement method was a limited procedure, with the contracting authority utilising the NHS supply of goods and services.

This contract for Corporate IT Service Management presents an opportunity for suppliers, especially those providing network management software services and data management services, to engage in the healthcare sector. The continuity of service provision and NHS's strategic approach towards ensuring quality and value for money offer a stable environment for businesses aiming to grow within the Health Systems Services Framework. Suppliers capable of delivering within specified timescales and meeting crucial quality criteria are well-suited to compete in this procurement process.

## Notice

This is a Contract Award notice following publication of a voluntary ex ante transparency notice to provide notice of NHS Mid and South Essex Integrated Care Board ("the ICB") intention to award a 12-month contract term, (1st July 2023 - 30th June 2024) with the option to extend the contract by up to an additional 12-month period (1st July 2024-30th June 2025 for the provision of Corporate IT Service Management across Mid and South Essex.

### Lot Information

Lot 1

This is a contract award notice following publication of a voluntary ex ante transparency notice to provide notice of MSE ICB's intention to award a 12-month contract (1st July 2023 - 30th June 2024) with the option to extend the contract by up to an additional 12-month period (1st July 2024-30th June 2025); a maximum contract term of 24-months. It is MSE ICB's intention to award this contract to the existing supplier, NHS Arden and Greater East Midlands Commissioning Support Unit (AGEM CSU) for the provision of Corporate IT Service Management to Mid and South Essex integrated Care Board. The national guidance confirms that Commissioning support units (CSUs) operate within the NHS family across England, providing services that have been independently evaluated for quality and value for money. The expectation is that CSUs will continue to develop as trusted delivery partners to ICSs, providing economies of scale. Nationally NHS England have put in place a moratorium to protect core CSU services whilst clinical commissioning groups (CCGs) are dissolved and transitioned to ICB. No definitive date has been given for when the protected status will end. The ICB have concluded that there is an unacceptable risk associated with change of service provision whilst the system is in a significant state of transition and valuable resources must be duly focused on ensuring Business as Usual (BAU) services and steady state across the new MSE ICB. The ICB deem that the incumbent provider is the only technically capable provider to deliver the services within the timescale and budget available. Additionally, there is insufficient time to complete a robust contract mobilisation, involving critical mobilisation and transition risks including workforce and transfer of data and systems, which is estimated to require 12+ months to implement in a robust and safe manner, based on previous experience. In the face of current ICB transition environment and in the absence a longer mobilisation period, no reasonable alternative or substitute exists. MSE ICB have decided that the best solution to ensure that corporate users across Mid and South Essex benefit from Corporate IT Service Management is to ensure continuity of service provision with the existing supplier, who is uniquely placed to successfully deliver Corporate IT Service Management in accordance with the NHS England Moratorium and the available timescales. As such the ICB propose to award a contract to AGEM CSU for the provision of Corporate IT Service Management, service delivery commencing 1st July 2023-30th June 2024 (with the option to extend by a further 12 months). The contracting authority will award the contract utilising the NHS supply of goods and provision of service, with similar contract mechanisms utilised within the Health Systems Services Framework (HSSF).

### Procurement Information

This contract award notice follows a voluntary ex ante transparency notice and is intended to provide notice of MSE ICB's intention to award a 12-month contract (1st July 2023 - 30th June 2024) with the option to extend the contract by up to an additional 12-month period (1st July 2024-30th June 2025); a maximum contract term of 24-months. It is MSE ICB's intention to award this contract to the existing supplier, NHS Arden and Greater East Midlands Commissioning Support Unit (AGEM CSU) for the provision of Corporate IT Service Management to Mid and South Essex integrated Care Board. The national guidance confirms that Commissioning support units (CSUs) operate within the NHS family across England, providing services that have been independently evaluated for quality and value for money. The expectation is that CSUs will continue to develop as trusted delivery partners to ICSs, providing economies of scale. Nationally NHS England have put in place a moratorium to protect core CSU services whilst clinical commissioning groups (CCGs) are dissolved and transitioned to ICB. No definitive date has been given for when the protected status will end. The ICB have concluded that there is an unacceptable risk associated with change of service provision whilst the system is in a significant state of transition and valuable resources must be duly focused on ensuring Business as Usual (BAU) services and steady state across the new MSE ICB. The ICB deem that the incumbent provider is the only technically capable provider to deliver the services within the timescale and budget available. Additionally, there is insufficient time to complete a robust contract mobilisation, involving critical mobilisation and transition risks including workforce and transfer of data and systems, which is estimated to require 12+ months to implement in a robust and safe manner, based on previous experience. In the face of current ICB transition environment and in the absence a longer mobilisation period, no reasonable alternative or substitute exists. MSE ICB have decided that the best solution to ensure that corporate users across Mid and South Essex benefit from Corporate IT Service Management is to ensure continuity of service provision with the existing supplier, who is uniquely placed to successfully deliver Corporate IT Service Management in accordance with the NHS England Moratorium and the available timescales. As such the ICB propose to award a contract to AGEM CSU for the provision of Corporate IT Service Management, service delivery commencing 1st July 2023-30th June 2024 (with the option to extend by a further 12 months). The contracting authority will award the contract utilising the NHS supply of goods and provision of service, with similar contract mechanisms utilised within the Health Systems Services Framework (HSSF).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/005697-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 27 Feb 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Sep 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £938,980 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS MID AND SOUTH ESSEX INTEGRATED CARE BOARD |
| Locality | BASILDON |
| Post town | Southend-on-Sea |
| Postcode | SS14 3HG |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH37 Essex Thames Gateway |
| Local authority | Basildon |
| Electoral ward | Fryerns |
| Westminster constituency | Basildon and Billericay |
| Delivery location | TLH3 Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72322000 - Data management services
- 72511000 - Network management software services

## Release History

- 27 Feb 2023 at 14:57 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/005697-2023
- 23 Dec 2022 at 15:20 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036578-2022

## Notice URLs

- http://www.midandsouthessex.ics.nhs.uk
- https://www.midandsouthessex.ics.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03943e. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03943e.json.