---
title: "Primary Care (GP) IT Service Management (ITSM)"
ocid: "ocds-h6vhtk-039473"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039473"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039473.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039473.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD"
published: "2023-01-10"
---

# Primary Care (GP) IT Service Management (ITSM)

Buyer: NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD  
Current stage: Award  
OCID: ocds-h6vhtk-039473

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-039473.json)

## Summary

The NHS Suffolk and North East Essex Integrated Care Board has awarded a contract to NHS Arden and Greater East Midlands Commissioning Support Unit for the provision of Primary Care (GP) IT Service Management and Primary Care Enabling Services in North East Essex. The contract commences on 1st July 2023, with the option to extend by a further 12 months. The contract value for the initial 12 months is £819,950. The contracting authority will utilise the NHS supply of goods and services framework for the award process.

This procurement opportunity for Primary Care IT services in North East Essex presents business growth opportunities for organisations specializing in network management software services and data management services. Businesses providing services to healthcare organisations, specifically the NHS, are well-suited to compete for this contract. The procurement method used was an award procedure without prior publication of a call for competition, based on the unique circumstances and provider capabilities within the NHS ecosystem.

## Notice

NHS Suffolk and North East Essex Integrated Care Board has made a decision to award a contract to NHS Arden and Greater East Midlands Commissioning Support Unit, for the provision of Primary Care (GP) IT Service Management and Primary Care Enabling Services for Primary Care, Pharmacists, Optometrists and Dentists (PODs) across North East Essex. The contract commences on 1st July 2023, expiring on 30th June 2024, with the option to extend by a further 12 months. A voluntary ex ante transparency notice relating to this matter was published on 29th December 2022.

### Lot Information

Lot 1

NHS Suffolk and North East Essex (SNEE) Integrated Care Board (ICB) has awarded a contract to NHS Arden and Greater East Midlands Commissioning Support Unit, for the provision of Primary Care (GP) IT Service Management and Primary Care Enabling Services for Primary Care, Pharmacists, Optometrists and Dentists (PODs) across North East Essex. The contract commences on 1st July 2023, expiring on 30th June 2024, with the option to extend by a further 12 months (up until 30th June 2025). The contract value of the 12 month period is PS819,950. A voluntary ex ante transparency notice relating to this matter was published on 29th December 2022 (Notice reference: 2022/S 000-036648), the standstill for which expired midnight on 9th January 2023. The national guidance confirms that Commissioning support units (CSUs) operate within the NHS family across England, providing services that have been independently evaluated for quality and value for money. The expectation is that CSUs will continue to develop as trusted delivery partners to ICSs, providing economies of scale. Nationally, it is believed that NHS England have put in place a moratorium to protect core CSU services whilst clinical commissioning groups (CCGs) are dissolved and transitioned to ICB. No definitive date has been given for when the protected status will end. The ICB have concluded that there is an unacceptable risk associated with change of service provision whilst the system is in a significant state of transition and valuable resources must be duly focused on ensuring Business as Usual (BAU) services and steady state across the new SNEE ICB. The ICB deem that the incumbent provider is the only technically capable provider to deliver the services within the timescale and budget available. Additionally, there is insufficient time to complete a robust contract mobilisation, involving critical mobilisation and transition risks including workforce and transfer of data and systems, which is estimated to require 12 months to implement in a robust and safe manner, based on previous experience. In the face of current ICB transition environment and in the absence a longer mobilisation period, no reasonable alternative or substitute exists. SNEE have decided that the best solution to ensure that Primary Care users across North East Essex benefit from Primary Care (GP) IT Service Management is to ensure continuity of service provision with the existing supplier, who is uniquely placed to successfully deliver GP IT Service Management in the available timescales. The contracting authority will award the contract utilising the NHS supply of goods and provision of service, with similar contract mechanisms utilised within the Health Systems Services Framework (HSSF). In accordance with Regulation 72 (1) (a) of the PCRs 2015, the services covered by the arrangement may change and expand as the Service develops in accordance with national guidelines and mandates in relation to operating principles for the funding applications for Primary Care (GP) IT Service Management.

### Procurement Information

The national guidance confirms that Commissioning support units (CSUs) operate within the NHS family across England, providing services that have been independently evaluated for quality and value for money. The expectation is that CSUs will continue to develop as trusted delivery partners to ICSs, providing economies of scale. Nationally, it is believed that NHS England have put in place a moratorium to protect core CSU services whilst clinical commissioning groups (CCGs) are dissolved and transitioned to ICB. No definitive date has been given for when the protected status will end. The ICB have concluded that there is an unacceptable risk associated with change of service provision whilst the system is in a significant state of transition and valuable resources must be duly focused on ensuring Business as Usual (BAU) services and steady state across the new SNEE ICB. The ICB deem that the incumbent provider is the only technically capable provider to deliver the services within the timescale and budget available. Additionally, there is insufficient time to complete a robust contract mobilisation, involving critical mobilisation and transition risks including workforce and transfer of data and systems, which is estimated to require 12 months to implement in a robust and safe manner, based on previous experience. In the face of current ICB transition environment and in the absence a longer mobilisation period, no reasonable alternative or substitute exists. SNEE ICB have decided that the best solution to ensure that Primary Care users across North East Essex benefit from Primary Care (GP) IT Service Management is to ensure continuity of service provision with the existing supplier, who is uniquely placed to successfully deliver GP IT Service Management in the available timescales.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000675-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 10 Jan 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 31 Oct 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,639,900 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NHS SUFFOLK AND NORTH EAST ESSEX INTEGRATED CARE BOARD |
| Locality | COLCHESTER |
| Post town | Colchester |
| Postcode | CO4 9QR |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH34 Essex Haven Gateway |
| Local authority | Colchester |
| Electoral ward | Highwoods |
| Westminster constituency | Colchester |
| Delivery location | TLH3 Essex |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NHS ARDEN AND GREATER EAST MIDLANDS COMMISSIONING SUPPORT UNIT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72322000 - Data management services
- 72511000 - Network management software services

## Release History

- 10 Jan 2023 at 14:04 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000675-2023
- 29 Dec 2022 at 08:55 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/036648-2022

## Notice URLs

- https://suffolkandnortheastessex.icb.nhs.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039473. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039473.json.