---
title: "Independent Support Service for Complainants, Witnesses and their Families"
ocid: "ocds-h6vhtk-0394db"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0394db"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0394db.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0394db.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "GENERAL MEDICAL COUNCIL (GMC)"
published: "2023-01-03"
---

# Independent Support Service for Complainants, Witnesses and their Families

Buyer: GENERAL MEDICAL COUNCIL (GMC)  
Current stage: Award  
OCID: ocds-h6vhtk-0394db

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## Summary

The General Medical Council (GMC) has completed a tender process to procure an Independent Support Service for Complainants, Witnesses and their Families. The service aims to provide emotional support by telephone for those involved in investigations, improving engagement, confidence, and satisfaction. The procurement stage was cancelled, and the buyer can be contacted at 3 Hardman Street, Manchester, UK.

This tender presents an opportunity for businesses in the guidance and counselling services industry to contribute to providing essential emotional support services. Businesses well-suited to compete are those experienced in offering confidential support and guidance to individuals facing difficult circumstances. The focus on quality and the importance of emotional support in this procurement process make it ideal for businesses dedicated to providing compassionate and effective services.

## Notice

We need an independent and confidential Independent Support Service (ISS) to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.

### Lot Information

Lot 1

Background information The role of witnesses and complainants during an investigation into a registrant's fitness to practise is crucial in providing a first-hand account of what happened so that we can make a fully informed decision about the case. For witnesses and complainants this experience can be difficult, stressful and intimidating, which is why we are committed to providing emotional and practical support for them. We have an existing Independent Support Service (ISS). Support available for complainants, witnesses and their families includes: a talking confidentially about their feelings b provide seamless ongoing support while the complaint is investigated, through an assigned caseworker c signposting specific needs to appropriate support agencies. Scope of requirement We need an independent and confidential ISS to provide emotional support by telephone to complainants, witnesses and their families who require support during (and after) an investigation. The aim of this service is to improve levels witness/complainant engagement, confidence and satisfaction. The independence and confidentiality of the service from the GMC is key.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000080-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Jan 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 11 Sep 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | GENERAL MEDICAL COUNCIL (GMC) |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M3 3AW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VICTIM SUPPORT |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85312300 - Guidance and counselling services

## Release History

- 3 Jan 2023 at 15:53 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000080-2023

## Notice URLs

- http://www.gmc-uk.org
- https://ted.europa.eu/udl?uri=TED:NOTICE:226379-2022:TEXT:EN:HTML
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA19541

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0394db. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0394db.json.