---
title: "IT Service Management Solution"
ocid: "ocds-h6vhtk-039510"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039510"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039510.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039510.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE RIVERSIDE GROUP LIMITED"
published: "2023-04-21"
---

# IT Service Management Solution

Buyer: THE RIVERSIDE GROUP LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-039510

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039510)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-039510.json)

## Summary

The Riverside Group Limited has awarded a contract for an IT Service Management Solution with an initial term of 3 years and a total value of £241,130, potentially extended for up to 2 additional 12-month periods. The procurement process was concluded, and the awarded supplier is Alemba Limited. The contract was signed on 3rd April 2023 and the buying organisation is based in Liverpool, UK. The industry category for this contract is "Helpdesk and support services" under the services main procurement category.

This tender for an IT Service Management Solution by The Riverside Group Limited presents business opportunities for companies specialising in IT services and support. Businesses that excel in Incident Management, Request Management, Problem Management, and ITIL processes are well-suited to compete. The tender, conducted through an open procedure, offered a total contract value of £375,000 for improving end-to-end IT service delivery. The bid submission deadline was 3rd February 2023, with a bid validity period until 3rd August 2023, creating a window for interested firms to participate and potentially secure a lucrative contract.

## Notice

The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.

### Lot Information

Lot 1

The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/011446-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Apr 2023 |
| Submission deadline | 3 Feb 2023 |
| Future notice date | Not specified |
| Award date | 2 Apr 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £375,000 |
| Lots value | £375,000 |
| Awards value | Not specified |
| Contracts value | £241,130 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE RIVERSIDE GROUP LIMITED |
| Locality | LIVERPOOL |
| Post town | Liverpool |
| Postcode | L24 8RF |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Garston |
| Westminster constituency | Liverpool Garston |
| Delivery location | TLD72 Liverpool |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ALEMBA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 21 Apr 2023 at 09:35 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/011446-2023
- 4 Jan 2023 at 14:41 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000177-2023

## Notice URLs

- https://riversource.wax-live.com/S2C/
- https://www.riverside.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039510. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039510.json.