---
title: "NNC- Enterprise Telephony"
ocid: "ocds-h6vhtk-039573"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039573"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039573.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039573.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "NORTH NORTHAMPTONSHIRE COUNCIL"
published: "2023-01-06"
---

# NNC- Enterprise Telephony

Buyer: NORTH NORTHAMPTONSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-039573

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## Summary

The North Northamptonshire Council has awarded an enterprise telephony services contract under the Crown Commercial Service Framework Agreement for Network Services 2. The contract is valued at approximately £3,000,000 and has been awarded to 8x8 (UK) Ltd. The procurement involved a Mini Competition tender stage and falls under the services category. The contract started on 3rd January 2023 and will run for a minimum of thirty-six months, with potential extensions for up to sixty months.

This contract presents an opportunity for businesses specialising in telecommunication services and IT infrastructure to provide a cloud-hosted telephony solution to meet the Council's requirements. Suitable suppliers will need to offer modern and flexible software services, including support and maintenance, upgrades, and integration with existing Council systems. The contract, managed by the North Northamptonshire Council, was awarded based on a quality-price evaluation, with a focus on quality criteria amounting to 60% of the evaluation.

## Notice

North Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide enterprise telephony, including IT infrastructure, architecture, and contact centre. To provide a cloud-hosted Software as a Service (hereafter referred to as "SaaS") telephony solution that will provide the functionality detailed in this Specification and all supporting documents, as well as software licence, support & maintenance, upgrade paths, and roadmap. To provide the Council with modern and flexible software services that meet customer's needs, without technical staff requiring bespoke telephony knowledge and skills. To provide the Council with a unified capable telecommunication solution that meets the requirements of this Specification and all supporting documents. Based on current demand across the Council estate, there are approximately 4,100 calls received daily into Customer Services, departmental extensions and extensions associated with individual members of staff. Using this figure gives a projected twelve-month figure of 1,074,382 calls received. For outbound calls, the figures are approximately 2,120 daily and 551,358 yearly. The Supplier must oversee implementation of the technology and co-ordinate activities through the Council's project management team. The implementation will include all aspects of the product including assistance as required, to deploy and configure software. Porting of the Council's existing number ranges, and implementation of all required set-up for call centre and hunt / call groups. Training for technical administrative staff, Learning & Development training staff, super users/change champions and the provision of training documentation for all other users. To enable integration with inhouse compatibilities such as Microsoft Teams, Outlook, Income management system, Revenues and Benefits system, payment systems and the Customer Relationship Management system for customer services to increase efficiency and can scale to meet the needs of the Council. The Contract will run for a minimum of thirty-six (36) Months, with the option for two (2) further twelve (12) Month extensions, in essence a maximum sixty (60) Month Contract. Suppliers identified on the Crown Commercial Service (hereafter referred to as "CCS") Network Services 2 (RM3808) framework agreement will be engaged directly to understand whether they wish to take part in this mini competition.

### Lot Information

Lot 1

Awarded contract - This means that the contract has been awarded to a supplier. Contract summary Industry Radio, television, communication, telecommunication and related equipment - 32000000 Telecommunications services - 64200000 Location of contract East Midlands Value of contract PS3,000,000 Procurement reference NNC00000236 Published date 6 December 2022 Closing date 19 September 2022 Closing time 12pm Contract start date 3 January 2023 Contract end date 2 January 2028 Contract type Service contract Procedure type Call-off from a framework agreement What is a call-off from a framework agreement? Contract is suitable for SMEs? Yes Contract is suitable for VCSEs? Yes Description North Northamptonshire Council (hereafter referred to as the "Council") is seeking a suitably qualified and experienced Supplier to provide enterprise telephony, including IT infrastructure, architecture, and contact centre. To provide a cloud-hosted Software as a Service (hereafter referred to as "SaaS") telephony solution that will provide the functionality detailed in this Specification and all supporting documents, as well as software licence, support & maintenance, upgrade paths, and roadmap. To provide the Council with modern and flexible software services that meet customer's needs, without technical staff requiring bespoke telephony knowledge and skills. To provide the Council with a unified capable telecommunication solution that meets the requirements of this Specification and all supporting documents. Based on current demand across the Council estate, there are approximately 4,100 calls received daily into Customer Services, departmental extensions and extensions associated with individual members of staff. Using this figure gives a projected twelve-month figure of 1,074,382 calls received. For outbound calls, the figures are approximately 2,120 daily and 551,358 yearly. The Supplier must oversee implementation of the technology and co-ordinate activities through the Council's project management team. The implementation will include all aspects of the product including assistance as required, to deploy and configure software. Porting of the Council's existing number ranges, and implementation of all required set-up for call centre and hunt / call groups. Training for technical administrative staff, Learning & Development training staff, super users/change champions and the provision of training documentation for all other users. To enable integration with inhouse compatibilities such as Microsoft Teams, Outlook, Income management system, Revenues and Benefits system, payment systems and the Customer Relationship Management system for customer services to increase efficiency and can scale to meet the needs of the Council. Additional information: This procurement is being managed and awarded through the Mini Competition option of Lot 4 (Inbound Telephony Services) of the Crown Commercial Service Framework Agreement for Network Services 2 (Ref No. RM3808).

### Procurement Information

This procurement is being managed and awarded through the Mini Competition option of Lot 4 (Inbound Telephony Services) of the Crown Commercial Service Framework Agreement for Network Services 2 (Ref No. RM3808).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/000359-2023 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 6 Dec 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £1,169,838 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTH NORTHAMPTONSHIRE COUNCIL |
| Locality | CORBY |
| Post town | Northampton |
| Postcode | NN17 1QG |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF2 Leicestershire, Rutland and Northamptonshire |
| ITL 3 | TLF25 North Northamptonshire |
| Local authority | North Northamptonshire |
| Electoral ward | Lloyds |
| Westminster constituency | Corby and East Northamptonshire |
| Delivery location | TLF2 Leicestershire, Rutland and Northamptonshire |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | 8X8 (UK |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 64 - Postal and telecommunications services

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment
- 64200000 - Telecommunications services

## Release History

- 6 Jan 2023 at 11:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/000359-2023

## Notice URLs

- https://www.northnorthants.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039573. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039573.json.