---
title: "Membership Recruitment & Promotion of Products"
ocid: "ocds-h6vhtk-03969c"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03969c"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03969c.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03969c.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HISTORIC ENVIRONMENT SCOTLAND"
published: "2023-03-06"
---

# Membership Recruitment & Promotion of Products

Buyer: HISTORIC ENVIRONMENT SCOTLAND  
Current stage: Award  
OCID: ocds-h6vhtk-03969c

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## Summary

Historic Environment Scotland has completed a tender process for the "Membership Recruitment & Promotion of Products" contract. The procurement involved services related to membership organisation services and primarily focused on selling memberships, admissions products, and encouraging donations at Stirling Castle during the peak season (April to late October). The procurement method was an open procedure, and the contract has been awarded to Complete Works (Boo Consultancy Ltd). The value of the contract is 41,720 GBP, with the contract signed on 6th March 2023.

This opportunity presents potential for growth to businesses proficient in selling memberships and products within the tourism industry. Suitable businesses should possess experience in international sales and engaging with diverse visitor profiles. Additionally, businesses that can provide a highly motivated and flexible team to work on-site at historical sites like Stirling Castle would align well with the requirements. The procurement process included scoring criteria related to relevant experience, method of delivery, security accreditations, environmental impact, and fair work practices, alongside pricing considerations, making it an attractive prospect for businesses aiming to expand in the heritage tourism sector.

## Notice

Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October.

### Lot Information

Lot 1

Historic Environment Scotland is looking for a highly experienced and flexible team who can provide a service selling memberships, admissions products and where appropriate, encouraging donations. Outstanding communication skills will be expected, and it is vital that they can engage with our visitors in an appropriate way. The team will have a positive attitude and will be able to work alongside the HES operations team on site. There must also be a high level of motivation to achieve targets. Stirling Castle is a key site for HES and the work will predominantly be based there. In peak season 2022 (April to October), Stirling Castle welcomed 354,819 visitors through its doors. 24% of which were Scots, 19% rest of the UK and 57% were from overseas. The successful team must be confident and skilled at selling in an international environment. There may be a requirement for work at other sites throughout the season, this will depend on visitor numbers and any special events that are being held. The contract will cover our peak season which is April through to late October. The supplier must adopt a flexible approach and be able to come up with creative and effective techniques for approaching the public. The supplier will need to be able to provide sufficient team members., HES anticipates that the staffing commitment will need to flex as anticipated numbers change throughout the season (extra locations/events, busy periods such weekends and school holidays). As a rough guide, HES anticipates 1 or 2 members of staff per day at Stirling Castle depending on the day of the week or time of year. If the supplier feels they can increase sales to a level to deliver ROI by having more staff, this should be highlighted in the tender response. The supplier will be expected to meet HES's internal scoring standards for VSQA and Mystery visits. Details of this will be discussed with the successful supplier upon appointment. There will be a requirement for the team to be on site for staff training before any selling days commence. Due to the team working on HES sites and having access to the till systems the following training courses will need to be completed, these will be provided by HES - - Information Security Awareness (e-learning) - Data Protection Essentials (e-learning) - Introduction to Safeguarding (e-learning) - Counter Terrorism Awareness (e-learning) - PCI DSS (on site training by site management team) We anticipate this to be at least one full day of on site training, and the dates will be agreed with the successful supplier. The supplier is responsible for all issues relating to management of their staff on site.

Renewal: After the initial 2 year contract period, there will be an option to extend the contract by a further 2 years which will be reviewed annually.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/006451-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Mar 2023 |
| Submission deadline | 13 Feb 2023 |
| Future notice date | Not specified |
| Award date | 6 Mar 2023 |
| Contract period | 2 Apr 2023 - 31 Mar 2025 |
| Recurrence | After the initial 2 year contract period, there will be an option to extend by a further 2 year so any further notices would be published in 2027. |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £41,720 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ENVIRONMENT SCOTLAND |
| Locality | EDINBURGH |
| Post town | Edinburgh |
| Postcode | EH9 1SH |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM1 East Central Scotland |
| ITL 3 | TLM13 City of Edinburgh |
| Local authority | City of Edinburgh |
| Electoral ward | Southside/Newington |
| Westminster constituency | Edinburgh South |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | COMPLETE WORKS (BOO CONSULTANCY |

## CPV Codes

### Divisions

- 98 - Other community, social and personal services

### Codes

- 98100000 - Membership organisation services

## Release History

- 6 Mar 2023 at 13:49 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/006451-2023
- 11 Jan 2023 at 14:18 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000828-2023

## Notice URLs

- http://historicenvironment.scot
- http://www.publiccontractsscotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000718030
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00164

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03969c. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03969c.json.