---
title: "Supply of an Enterprise Voice and Customer Contact Centre Solution"
ocid: "ocds-h6vhtk-0396bd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0396bd"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0396bd.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0396bd.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "ITICA LIMITED"
published: "2023-01-12"
---

# Supply of an Enterprise Voice and Customer Contact Centre Solution

Buyer: ITICA LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-0396bd

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0396bd)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0396bd.json)

## Summary

The public procurement contracting process for the "Supply of an Enterprise Voice and Customer Contact Centre Solution" was initiated by the buying organisation Itica Limited, a public body governed by public law in the UK operating in the Housing and community amenities sector. The procurement stage is currently active, with a contract value of 300,000 GBP and a contract period of 5 years. The tender deadline for submissions is on February 10, 2023, and the tender involves the supply, implementation, and support of a hosted enterprise voice and customer contact management solution in Worthing, UK.

This tender presents opportunities for businesses specialising in telecommunications systems and related services to compete for a long-term contract. Companies offering enterprise voice solutions, call centre capabilities, VoIP services, and AI-driven customer contact management tools would be well-suited to participate. Interested businesses should ensure compliance with the specified quality and price criteria as outlined in the tender documentation, with a focus on meeting the functional requirements and demonstrating expertise in delivering professional services and ongoing support.

## Notice

Supply, implementation and support of a hosted enterprise voice and customer contact management solution.

### Lot Information

Lot 1

Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o 'Work Anywhere' o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o AI capabilities, for example 'virtual' agents o Omni-channel management Additional information: See ITT Documentation

Options: Phase 2 Requirements as defined in ITT Part Section A2

Renewal: Annually for a period of 5 years after initial term

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001022-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jan 2023 |
| Submission deadline | 10 Feb 2023 |
| Future notice date | Not specified |
| Award date | 12 Jan 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Cancelled |
| Lots status | Cancelled |
| Awards status | Unsuccessful |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ITICA LIMITED |
| Locality | CB1 1BH |
| Post town | Brighton |
| Postcode | BN11 1ER |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Worthing |
| Electoral ward | Central |
| Westminster constituency | Worthing West |
| Delivery location | TLJ27 West Sussex (South West) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 12 Jan 2023 at 17:13 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001022-2023
- 11 Jan 2023 at 17:07 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/000882-2023

## Notice URLs

- http://www.worthing-homes.org.uk
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA20962

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0396bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0396bd.json.