---
title: "Supply of an Enterprise Voice and Customer Contact Centre Solution"
ocid: "ocds-h6vhtk-03972d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03972d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03972d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03972d.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "WORTHING HOMES LTD"
published: "2023-01-17"
---

# Supply of an Enterprise Voice and Customer Contact Centre Solution

Buyer: WORTHING HOMES LTD  
Current stage: Tender  
OCID: ocds-h6vhtk-03972d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03972d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03972d.json)

## Summary

The public procurement contracting process is currently ongoing for the "Supply of an Enterprise Voice and Customer Contact Centre Solution" by Worthing Homes Ltd. The industry category is goods, involving the supply, implementation, and support of a telecommunications system. The procurement stage is active, with a deadline for bids submission on 13th February 2023.

This tender opportunity presents a chance for businesses specializing in telecommunications systems to compete for a contract with Worthing Homes Ltd. The contract involves a significant investment in technology services and will extend for a duration of 5 years, with potential for annual renewals. Interested businesses can find detailed information and submit bids electronically via myTenders. The evaluation criteria include both functional and non-functional requirements, professional services, service & support, demonstrations, and pricing.

## Notice

Supply, implementation and support of a hosted enterprise voice and customer contact management solution.

### Lot Information

Lot 1

Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o 'Work Anywhere' o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o Future AI capabilities, for example 'virtual' agents o Future Omni-channel management Additional information: In addtion to identifying the appropriate technical 'platform' and service, Worthing Homes is seeking a partner than can offer capabilities to enable to maximise the value gained from what is a substantial investment.

Options: Phase 2 may require additional capabilities to enable the use of the functionalities described in the ITT Part 2, Section A2

Renewal: Annually for a further five years

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001378-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Jan 2023 |
| Submission deadline | 13 Feb 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | £300,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | WORTHING HOMES LTD |
| Locality | WORTHING |
| Post town | Brighton |
| Postcode | BN11 1ER |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ27 West Sussex (South West) |
| Local authority | Worthing |
| Electoral ward | Central |
| Westminster constituency | Worthing West |
| Delivery location | TLJ27 West Sussex (South West) |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32524000 - Telecommunications system

## Release History

- 17 Jan 2023 at 11:30 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001378-2023
- 13 Jan 2023 at 11:11 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001062-2023

## Notice URLs

- http://www.worthing-homes.org.uk
- https://www.gov.uk/government/publications/public-procurement-review-service-scope-and-remit
- https://www.mytenders.co.uk/
- https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=228458
- https://www.mytenders.co.uk/search/Search_AuthProfile.aspx?ID=AA20962
- https://www.mytenders.co.uk/sitehelp/help_guides.aspx

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03972d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03972d.json.