---
title: "Digital Patient Communications including a Hybrid Print and Post Solution"
ocid: "ocds-h6vhtk-03973f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03973f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03973f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03973f.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "HYWEL DDA UNIVERSITY HEALTH BOARD"
published: "2023-01-13"
---

# Digital Patient Communications including a Hybrid Print and Post Solution

Buyer: HYWEL DDA UNIVERSITY HEALTH BOARD  
Current stage: Tender  
OCID: ocds-h6vhtk-03973f

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03973f.json)

## Summary

The Hywel Dda University Health Board is inviting tenders for the provision of Digital Patient Communications including a Hybrid Print & Post Solution to enhance patient communication and operational efficiency. The procurement process, currently in the tender stage, has a contract value of £2.1 million in GBP. Interested businesses must submit their responses electronically by the closing date of 17th February 2023.

This procurement opportunity presents a chance for businesses offering digital printing and communication services to engage in a strategic partnership with the Health Board. The project aims to improve patient experience, operational efficiency, governance, and cost-saving measures. Eligible bidders are encouraged to participate in the virtual 'Supplier Information Event' scheduled for 20th January 2023 to learn more about the project requirements.

## Notice

Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of a Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform.

### Lot Information

Lot 1

Hywel Dda University Health Board (" HDUHB") are seeking to commission the provision of Digital Patient Communications including a Hybrid Print & Post Solution in order to modernise the way we communicate with our patients, allowing patients to have a choice on how the Health Board communicates with them and to provide a future proofed platform. The objectives of the project are to improve in four strategic areas of priority: -Patient Experience & Safety - Accurate and better communication to our patients with less errors and supporting patient's choices -Operational - Sustainable and improved communication turnaround time with time saved, lower costs and with a manageable process -Governance - Remaining compliant, improved data security, trackable and auditable amendments -Efficiency and Cost Saving - Reduction in all aspects of appointments (Did Not Attend), operational and resource savings and reduction in natural resource consumption. The service will be based around the following: Attendance Optimisation (i.e., patient reminder, text reminder services) A communications platform, allowing patient preferences to be provided by the patient, in order to improve such services incorporating requirements of the Welsh Language Act 1993, Equality Act 2010, and those patients with sensory loss. Provision of hybrid mail service Additional information: Potential Bidders are invited to a virtual 'Supplier Information Event' at 2pm on Friday 20th January 2023. If you are interested in attending the event please email Sara.pell@wales.nhs.uk by Thursday 19th January 2023.

Renewal: The contract has a 24 month extension option, that can be exercised in increments of not less than 12 months. The maximum contract term will be 60 months with all extension options.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001091-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Jan 2023 |
| Submission deadline | 17 Feb 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,100,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HYWEL DDA UNIVERSITY HEALTH BOARD |
| Locality | CARMARTHEN |
| Post town | Swansea |
| Postcode | SA31 3BB |
| Country | Wales |
| ITL 1 | TLL Wales |
| ITL 2 | TLL4 Mid and South West Wales |
| ITL 3 | TLL42 South West Wales |
| Local authority | Carmarthenshire |
| Electoral ward | Carmarthen Town West |
| Westminster constituency | Caerfyrddin |
| Delivery location | TLL14 South West Wales |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64000000 - Postal and telecommunications services
- 79811000 - Digital printing services

## Release History

- 13 Jan 2023 at 12:23 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001091-2023

## Notice URLs

- http://nwssp.nhs.wales/ourservices/procurement-services/
- https://etenderwales.bravosolution.co.uk
- https://etenderwales.bravosolution.co.uk/home.htm
- https://www.sell2wales.gov.wales
- https://www.sell2wales.gov.wales/search/Search_AuthProfile.aspx?ID=AA0221
- https://www.sell2wales.gov.wales/search/search_switch.aspx?ID=127967

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03973f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03973f.json.