--- title: "Website & App Development and Support including provision of SEO and content services" ocid: "ocds-h6vhtk-03977f" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03977f" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03977f.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03977f.json" source: "Find A Tender Service" current_stage: "Planning" buyer: "LONDON NORTH EASTERN RAILWAY LTD." published: "2023-01-13" --- # Website & App Development and Support including provision of SEO and content services Buyer: LONDON NORTH EASTERN RAILWAY LTD. Current stage: Planning OCID: ocds-h6vhtk-03977f [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03977f) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03977f.json) ## Summary The London North Eastern Railway Ltd. is planning a procurement for "Website & App Development and Support including provision of SEO and content services" under the services main procurement category. The aim is to revolutionise the digital customer experience for rail travellers, encompassing activities such as solution design, UX, SEO, and ongoing support. The tender, with ID "RFX REQ1000175," is in the planning stage. Potential suppliers are advised to respond to a questionnaire by Friday 3rd February 2023. The future notice date is set for 1st March 2023. This opportunity presented by London North Eastern Railway Ltd. is ideal for businesses specializing in IT services, consulting, software development, and Internet support. Companies with expertise in digital transformation, online customer experience, and rail transport services will find this tender suitable. The procurement initiative is tailored to create a mobile-first experience for customers, providing enhanced online booking capabilities and improved digital channels, with a focus on market leadership in the transport industry, offering opportunities for growth and innovation within the retail ecosystem. ## Notice LNER are on a journey to revolutionise the digital customer experience for rail travellers in the UK and further afield. Our customers' digital and online booking needs are evolving quickly, and we are looking to procure a supplier to join us on this exciting journey to develop and support our LNER Website and App under a single contract, helping us build on synergies and efficiencies across both channels. We need be able to provide our customers with a slick, intuitive, mobile-first experience for searching, comparing, and booking rail tickets and extras, as well as being able to manage their bookings online and find information about our services. LNER run long-distance high-speed services on a route that stretches over 900 miles, and a key part of our ambitious digital transformation programme is to develop our online channels (specifically Web & App) and search presence further to become market-leading in the transport industry, and to allow us to accelerate and deliver our innovative digital roadmap. We are reprocuring to provide a renewed basis for continued online investment in our Website and App over the next 3 years - this will encompass the management and evolution of our full retail ecosystem & middleware components, ongoing support and maintenance, a website rebuild, CMS administration, SEO management, accessibility, and development of projects from inception through to delivery. The new arrangement aims to be in place by Summer 2023, to build on our vision of a world-class, mobile-first digital offering which will provide a best-in-class experience for retailing solutions that are scalable and reusable with the ability to white label as required. We expect that this will include significant development to improve on the design and effectiveness of our current digital channels. ### Lot Information Lot 1 Work activities will include discovery & innovation to support new features, solution design, scoping requirements, UX & design, user research, development, SEO & content management, accessibility, testing, delivery, support, performance analytics / KPI measurement and continuous improvement of the LNER Website and App. LNER is looking to engage with potential suppliers in the market with a view to publish a tender for the requirement in the next 60 days or so. Applicants are requested to complete the questionnaire located at https://forms.office.com/e/gPeCfpS3mV to give initial insights by Friday 03 February 2023 Additional information: Applicants are requested to complete the questionnaire located at https://forms.office.com/e/gPeCfpS3mV to give initial insights by Friday 03 February 2023 Renewal: This is an ongoing requirement. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001169-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 13 Jan 2023 | | Submission deadline | Not specified | | Future notice date | 1 Mar 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON NORTH EASTERN RAILWAY LTD. | | Locality | YORK | | Post town | Not specified | | Postcode | N/A | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 13 Jan 2023 at 16:37 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/001169-2023 ## Notice URLs - http://www.lner.co.uk - https://forms.office.com/e/gPeCfpS3mV ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03977f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03977f.json.