---
title: "ASC 2021 021 The Provision of an Independent Health Complaints Advocacy service"
ocid: "ocds-h6vhtk-039885"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039885"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039885.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039885.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "LONDON BOROUGH OF BRENT"
published: "2023-01-18"
---

# ASC 2021 021 The Provision of an Independent Health Complaints Advocacy service

Buyer: LONDON BOROUGH OF BRENT  
Current stage: Tender  
OCID: ocds-h6vhtk-039885

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## Summary

The London Borough of Brent is inviting tenders for the provision of an Independent Health Complaints Advocacy service. The contract, valued at £240,000 per annum, will run for two years with the possibility of extending for two single-year periods. The anticipated start date for the contract is 1st April 2023. This opportunity falls under the Health and social work services category and is currently in the Tender stage.

This tender provides an opportunity for businesses in the health and social care services industry to bid for a contract that involves supporting residents in resolving complaints related to NHS-funded services. Businesses with experience in advocacy services, quality management, and social value propositions are well-suited to compete. The submission deadline for electronic submissions is 20th February 2023, with the bid opening scheduled for the same date.

## Notice

The Independent Health Complaints Advocacy service (IHCA) provides practical support and direction to residents in Brent who wish to complain or express grievances related to any aspect of care or treatment they received from any NHS funded service and to assist them in finding a resolution. The contract value will be PS60,000 per annum. The contract will be for a period of two years with the option of two single-year extensions (2+1+1). The contract is anticipated to commence on 01/04/2023.

### Lot Information

Lot 1

The Independent Health Complaints Advocacy service (IHCA) provides practical support and direction to residents in Brent who wish to complain or express grievances related to any aspect of care or treatment they received from any NHS funded service and to assist them in finding a resolution. The service will also support client's complaints concerning health and social care services (and not one service in particular). The service will support the client through the appropriate complaints processes of the service they accessed. It is projected that the service may annually work with between 280 - 300 active referrals. It is estimated that this may equate to between 1140 advocacy hours per year of the Contract. 3.1 The IHCA service required will be threefold: * Support residents to find solutions to the grievance they have about services delivered by any NHS or Social Care funded service * Work in partnership with local and regional Health and Social Care Professional to highlight trends in services received by residents * Provide insight to the Council of health and social care needs within the borough

Renewal: Option to extend up to two single-year extensions (1+1).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001546-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jan 2023 |
| Submission deadline | 20 Feb 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2023 - 31 Mar 2025 |
| Recurrence | The opportunity will re-procured after 4 years. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £240,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF BRENT |
| Locality | WEMBLEY |
| Post town | Harrow |
| Postcode | HA9 0FJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI72 Brent |
| Local authority | Brent |
| Electoral ward | Wembley Park |
| Westminster constituency | Brent West |
| Delivery location | TLI72 Brent |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services

## Release History

- 18 Jan 2023 at 13:01 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001546-2023

## Notice URLs

- http://www.brent.gov.uk/
- https://procontract.due-north.com/Advert/Index?advertId=253509c5-8896-ed11-811c-005056b64545

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039885. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039885.json.