---
title: "Development and Design Services: Website, collections online, ticket purchase path & Customer Relationship Management (CRM)"
ocid: "ocds-h6vhtk-0398bb"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0398bb"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0398bb.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0398bb.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "MUSEUM OF LONDON"
published: "2023-12-29"
---

# Development and Design Services: Website, collections online, ticket purchase path & Customer Relationship Management (CRM)

Buyer: MUSEUM OF LONDON  
Current stage: Award  
OCID: ocds-h6vhtk-0398bb

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## Summary

The Museum of London has recently completed a procurement process for Development and Design Services involving the creation of a new website, collections online platform, ticket purchase path, and Customer Relationship Management (CRM) system. The procurement was categorised under IT services and falls within the services main procurement category. The Museum, based in London, sought service providers to deliver these services in parts or as a whole. The procurement method used was a selective process with details available on the Delta eSourcing portal. The key deadline for this award was on 29th December 2023.

This tender by the Museum of London presents excellent business growth opportunities for companies specializing in IT services, particularly in consulting, software development, and Internet support. Businesses adept at UX and visual design, technical development, and CRM integration would be well-suited to compete. The Museum's procurement method involved a restricted procedure, and opportunities for winning contracts depended on quality and cost criteria. The tender process was active, providing a chance for suitable suppliers to engage and potentially secure contracts for various services related to digital transformation.

## Notice

As part of the Museum of London's Digital Transformation Strategy, the Museum is looking to procure service providers to work with us in delivering a new website with collections online, ticket purchase path and CRM. We have identified five key workstreams as priorities as part of this strategy and as such are looking for potential supplier(s) to deliver these services, either wholly or in parts.

### Lot Information

Website: UX and Visual Design

Provision of services to provide UX and Visual Design for the Museum of London website. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/P6PJCF8Y4Y

Options: The Contracting Authority reserves the right to consider the following options; a. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so

Website: Back-end Technical Development and Front-end Design of Website Content Management System

This procurement is for a prospective supplier to provide full service in the technical development (Back-end) and design (Front-end) of the Museum of London's Website Content Management System.

Options: The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so

Ticket Purchase Path: UX and Visual Design of Ticket Purchase Path System

This procurement is for services to provide visual design of Museum of London's ticket purchase path system.

Options: The Contracting Authority reserves the right to consider the following options; a. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so

Ticket Purchase Path: Back-end technical development and front-end design services

This procurement is for the delivery of design (Front-end) and technical (Back-end) development of the Museum's ticket purchase path system

Options: The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so

Customer Relationship Management Configuration

This procurement is for services to provide integration and configuration of the Museum's Customer Relationship Management System with the Museum's website and ticket purchase path.

Options: The Contracting Authority reserves the right to consider the following options; a. confirm an ongoing maintenance contract with the successful service provider for a min period of 12 months b. extend any ongoing maintenance contract/service level agreement for two further 12 month periods c. vary any final contract to combine services provided by this lot with any other lot should it prove technically and economically advantageous to do so

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/038029-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 29 Dec 2023 |
| Submission deadline | 18 Feb 2023 |
| Future notice date | Not specified |
| Award date | 31 May 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | £770,000 |
| Awards value | Not specified |
| Contracts value | £459,929 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active, Unsuccessful |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MUSEUM OF LONDON |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2Y 5HN |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Aldersgate |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 2 |
| Supplier names | BUREAU CONSULTING; TORCHBOX |

## CPV Codes

### Divisions

- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 48445000 - Customer Relation Management software package
- 72000000 - IT services: consulting, software development, Internet and support
- 72413000 - World wide web (www) site design services

## Release History

- 29 Dec 2023 at 16:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/038029-2023
- 19 Jan 2023 at 10:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001632-2023

## Notice URLs

- http://www.museumoflondon.org.uk
- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=832355096
- https://www.delta-esourcing.com/respond/P6PJCF8Y4Y
- https://www.delta-esourcing.com/tenders/UK-UK-London:-Business-intelligence-software-development-services./P6PJCF8Y4Y
- https://www.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./P6PJCF8Y4Y

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0398bb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0398bb.json.