---
title: "Historic Royal Palaces Ticketing System Tender"
ocid: "ocds-h6vhtk-0398fe"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0398fe"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0398fe.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0398fe.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HISTORIC ROYAL PALACES"
published: "2023-09-21"
---

# Historic Royal Palaces Ticketing System Tender

Buyer: HISTORIC ROYAL PALACES  
Current stage: Award  
OCID: ocds-h6vhtk-0398fe

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0398fe.json)

## Summary

The buying organization, Historic Royal Palaces, has completed a tender process for the procurement of a Ticketing System Platform. The procurement falls under the category of industry-specific software packages. The location of the procurement is in the United Kingdom. The key dates for this tender were the contract award on September 20, 2023. The procurement stage was selective with a restricted procedure, and the Tender was cancelled.

This opportunity for business growth in the goods sector provides a chance for suppliers to engage with Historic Royal Palaces in providing a visionary ticketing platform solution. Businesses in the industry-specific software package sector or those with expertise in ticketing systems development are well-suited to compete for this contracting opportunity. The selection criteria were based on a Quality (70%) and Cost (30%) basis, offering a competitive challenge for interested suppliers.

## Notice

Historic Royal Palaces (HRP) is seeking to undertake a tender exercise to identify a Ticketing System Platform to serve them for at least the next 3-5 years. This is intended to enable HRP to select a visionary ticketing platform solution partner with a state-of-the-art but cost-effective ticketing solution, as well as in-house project, development, integration, and design expertise. Key aspects of the selection will be identifying a partner who can provide a smooth transition from the current platform; maintain all current ticketing, membership and donation functionality online and onsite; allow for the provision of a stable and fully scalable platform; provide full integration into HRP's Customer Relationship Management system; continue to provide services for B2B clients; and provide HRP with a fully managed service for the delivery and support of all associated hardware and services as required.

### Lot Information

Lot 1

Historic Royal Palaces (HRP) is seeking to undertake a tender exercise to identify a Ticketing Platform Solution to serve them for at least the next 3-5 years. This is intended to enable HRP to select a visionary ticketing platform solution partner with a state-of-the-art but cost-effective ticketing solution, as well as in-house project, development, integration, and design expertise. The chosen partner will be able to quickly deliver a solution that increases capability to sell a wide range of tickets, memberships, and other products, and provide functionality that enables delivery of complex ticket packages, more sophisticated pricing strategies and integrates with a range of payment methods. Key aspects of the selection will be identifying a partner who can provide a smooth transition from the current platform; maintain all current ticketing, membership and donation functionality online and onsite; allow for the provision of a stable and fully scalable platform; provide full integration into HRP's Customer Relationship Management system; continue to provide services for B2B clients; and provide HRP with a fully managed service for the delivery and support of all associated hardware and services as required.

Renewal: Options will exist within the agreement for a renewal of the agreement beyond the initial term up to an estimated total duration of 5 years.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/027887-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Restricted procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2023 |
| Submission deadline | 20 Feb 2023 |
| Future notice date | Not specified |
| Award date | 19 Sep 2023 |
| Contract period | Not specified |
| Recurrence | 5 Years |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,000,000 |
| Lots value | £2,500,000 |
| Awards value | Not specified |
| Contracts value | £2,154,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HISTORIC ROYAL PALACES |
| Locality | EAST MOLESEY |
| Post town | Kingston upon Thames |
| Postcode | KT8 9AU |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI75 Hounslow and Richmond upon Thames |
| Local authority | Richmond upon Thames |
| Electoral ward | Hampton |
| Westminster constituency | Twickenham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EXPIAN |

## CPV Codes

### Divisions

- 22 - Printed matter and related products
- 48 - Software package and information systems
- 72 - IT services: consulting, software development, Internet and support

### Codes

- 22459000 - Tickets
- 48100000 - Industry specific software package
- 48481000 - Sales or marketing software package
- 72421000 - Internet or intranet client application development services

## Release History

- 21 Sep 2023 at 11:06 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/027887-2023
- 19 Jan 2023 at 16:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001730-2023

## Notice URLs

- https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=810275618
- https://www.delta-esourcing.com/register/
- https://www.hrp.org.uk/#gs.nm90m1

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0398fe. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0398fe.json.