--- title: "Automated Payment Services" ocid: "ocds-h6vhtk-03990b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03990b" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03990b.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03990b.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ENERGIA GROUP NI HOLDINGS LIMITED" published: "2023-01-19" --- # Automated Payment Services Buyer: ENERGIA GROUP NI HOLDINGS LIMITED Current stage: Tender OCID: ocds-h6vhtk-03990b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03990b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03990b.json) ## Summary Energia Group is looking to procure Automated Payment Services for online customer payments in Northern Ireland and the Republic of Ireland. The contract value is £2,000,000 GBP, with a duration of 720 days and a potential 24-month extension option. The procurement method is a selective negotiated procedure with a tender submission deadline of 23rd February 2023 and an invitation date of 9th March 2023. This tender presents an opportunity for businesses offering IT services, software development, and internet support to compete. Energia Group is seeking a contractor to provide a range of automated customer payment services, including keypad transactions, account balances, network services, reporting, settlement, and app/web support. Interested parties should contact Procurement at Energia Group via email to express their interest. The project information memorandum and pre-qualification questionnaire details will be provided upon registration. ## Notice Energia Group is seeking to procure Automated Payment services (Payment Services), for the processing of online customer payments within both NI and ROI and support of the current websites and apps. ### Lot Information Lot 1 Energia Group are seeking to appoint a contractor to provide a range of Automated Customer Payment Services for the processing of online customer payments in Northern Ireland and the Republic of Ireland (RoI) via internet and mobile device applications. A brief description of the Payment Services required, is set out below: Service Name Contractor/s Service Requirements Keypad Transactions 1 The ability for "pay as you go" (known as "Keypad") customers to buy electricity by online channels (Web & App). 2 The ability for Keypad customers to have their Powercode re-issued by online channels. Account Balances and Full / Part Bill Payments 1 The ability for billed customers (i.e. non-Keypad) to obtain their account balance by online channels (Web & App). 2 The ability for billed customers (i.e. non-Keypad) to make full bill or part bill payments by online channels. Network Services Provision of both a real-time payment facility and batch file upload process to enable the collection of payments and capture customer reference details. Reporting Provision of on-line daily summary & detail reports of the transactions processed. Settlement 1 Pay to Energia Group all payments collected from customers, less any authorised refunds made. 2 Operate effective systems to ensure the timely transmission of payments to Energia Group. App & Web support Support and provision of existing of Power NI and Energia payment pages and existing mobile applications. Customer Payment Methods and Indicative Volumes in NI Power NI currently supplies electricity to 39,000 businesses and 477,000 domestic customers in NI and offer a range of tariffs. Approximately 179,000 of Power NI's domestic customers have an innovative Keypad meter (PAYG) installed. Energia Domestic supplies electricity to 200,000 customers with approximately 300 of these customers using a Keypad meter. Energia Commercial supplies electricity to 23,000 customers. 2,000 of theses customers are in NI with the remaining 21,000 in ROI. Details of the current number and value of Power NI transactions is set out below: Customer Detail Number of transactions per annum Bill payment (Domestic & Commercial) via on line and mobile applications c161k Keypad Top Up (Domestic Only) via on line and mobile applications C2.8m Sub-total C2.96m Details of the current number and value of Energia transactions is set out below: Customer Detail Number of transactions per annum Domestic Bill payment via online and mobile applications C225k Commercial Bill payment via online and mobile applications C6k Sub-total C231k Indicative volumes are as follows: Power NI Keypad Payment Online & App - c2.82m per annum Power NI Bill Payment Online & App - c161k per annum Energia Domestic Payments Online & App - c225k per annum Energia Payment Commercial Payments Online - c6k per annum. These annual volumes are indicative only and do not constitute a commitment to these volumes due to flexing needs and a change in customer demand. Renewal: Option to extend for a further maximum period of 24 months. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/001748-2023 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Negotiated procedure with prior call for competition | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Jan 2023 | | Submission deadline | 23 Feb 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £2,000,000 | | Lots value | £2,000,000 | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Active | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ENERGIA GROUP NI HOLDINGS LIMITED | | Locality | BELFAST | | Post town | Northern Ireland | | Postcode | BT9 5NF | | Country | Northern Ireland | | ITL 1 | TLN Northern Ireland | | ITL 2 | TLN0 Northern Ireland | | ITL 3 | TLN06 Belfast | | Local authority | Belfast | | Electoral ward | Upper Malone | | Westminster constituency | Belfast South and Mid Down | | Delivery location | TLN Northern Ireland | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48100000 - Industry specific software package - 48400000 - Business transaction and personal business software package - 48600000 - Database and operating software package - 48800000 - Information systems and servers - 48900000 - Miscellaneous software package and computer systems - 72000000 - IT services: consulting, software development, Internet and support - 72210000 - Programming services of packaged software products - 72230000 - Custom software development services - 72250000 - System and support services - 72260000 - Software-related services ## Release History - 19 Jan 2023 at 16:39 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/001748-2023 ## Notice URLs - https://procurement.energiagroup.com/ - https://www.energiagroup.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03990b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03990b.json.