---
title: "Roster Management System Support and Maintenance including the provision of potential additional licenses"
ocid: "ocds-h6vhtk-039935"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039935"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039935.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039935.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTTISH FIRE AND RESCUE SERVICE"
published: "2023-07-18"
---

# Roster Management System Support and Maintenance including the provision of potential additional licenses

Buyer: SCOTTISH FIRE AND RESCUE SERVICE  
Current stage: Award  
OCID: ocds-h6vhtk-039935

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## Summary

The Scottish Fire and Rescue Service has awarded a contract for 'Roster Management System Support and Maintenance' to UKG - Ultimate Kronos Group. The procurement falls under services with a main procurement category of maintenance of information technology software. The contracting authority employed a limited procurement method with an award procedure without prior publication of a call for competition. The contract, valued at 220,000 GBP, was signed on 19th December 2022. The system in focus is utilised by 3600 operational employees throughout the Service, ensuring adequate staffing for operational efficiency.

This contract presents an opportunity for businesses in the software support services industry to compete for providing maintenance services to Scottish Fire and Rescue Service. Companies offering software support and maintenance services, especially those with experience in information technology software maintenance, would be well-suited to bid for this opportunity. The procurement process involved a standstill period for decisions, reflecting a commitment to transparency and fairness in awarding contracts. This contract marks a key investment for the Scottish Fire and Rescue Service in maintaining essential operational systems.

## Notice

Support and Maintenance relating to a 5-watch Duty Roster Management System including the provision of potential additional licenses.

### Lot Information

Lot 1

The roster management system is utilised by approximately 3600 operational employees throughout the whole of SFRS and is a key system to ensuring that every shift has the appropriate number of personnel and skills on duty to crew appliances. The Service is in the process of finalising its specification prior to commencing competition for a new service. In the interim, there is a critical need to continue with the support and maintenance of the current duty system until such time as a new system has been procured and implemented to ensure operational effectiveness. Additional information: Maximum value over the three year period is anticipated to be no more than 220000 GBP

Options: Potential for futureproofing via additional licenses

### Procurement Information

The roster management system is utilised by approximately 3600 operational employees throughout the whole of the Service and is a key system to ensuring that every shift has the appropriate number of personnel and skills on duty to crew appliances. The Service is now finalising its requirements in relation to a new Duty Management system with the view to commencing competition within the next three months. In the interim, there is a critical need to continue with the support and maintenance of the current duty system until such time as a new system has been

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/020669-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Jul 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 19 Dec 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £220,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH FIRE AND RESCUE SERVICE |
| Locality | CAMBUSLANG |
| Post town | Glasgow |
| Postcode | G72 7NA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM9 Southern Scotland |
| ITL 3 | TLM95 South Lanarkshire |
| Local authority | South Lanarkshire |
| Electoral ward | Cambuslang East |
| Westminster constituency | Rutherglen |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | UKG - ULTIMATE KRONOS GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services
- 72267100 - Maintenance of information technology software

## Release History

- 18 Jul 2023 at 13:51 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/020669-2023
- 20 Jan 2023 at 11:58 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/001815-2023

## Notice URLs

- http://firescotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000719431
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA19543

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039935. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039935.json.