---
title: "NHS Surrey Heartlands Non-Emergency Patient Transport Service (NEPTS) Market Engagement Event"
ocid: "ocds-h6vhtk-039954"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039954"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039954.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039954.json"
source: "Find A Tender Service"
current_stage: "Planning"
buyer: "SURREY HEARTLANDS INTEGRATED CARE BOARD (ICB)"
published: "2023-01-20"
---

# NHS Surrey Heartlands Non-Emergency Patient Transport Service (NEPTS) Market Engagement Event

Buyer: SURREY HEARTLANDS INTEGRATED CARE BOARD (ICB)  
Current stage: Planning  
OCID: ocds-h6vhtk-039954

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## Summary

The Surrey Heartlands Integrated Care Board (ICB) is planning a tender for the NHS Surrey Heartlands Non-Emergency Patient Transport Service (NEPTS) Market Engagement Event. This procurement falls under the health services classification and aims to engage interested parties with expertise in transport, logistics, technology solutions, call centre operations, and customer services. The procurement stage is currently at the planning phase, with key dates set for engagement sessions on 20th and 23rd February 2023, in Woking, UK.

This tender presents an opportunity for businesses in the services sector, particularly those involved in transport, logistics, technology solutions, and customer services, to engage with the Surrey Heartlands ICB. By participating, businesses can provide feedback on the draft NEPTS service specification and financial model, contributing to the future of non-emergency patient transport services. The procurement process is geared towards fostering innovative solutions and collaborative approaches to meet client and service user needs, potentially leading to long-term partnerships and business growth opportunities.

## Notice

NHS Surrey Heartlands Non-Emergency Patient Transport Service (NEPTS) Individual provider market engagement sessions In December 2022, Surrey Heartlands Integrated Care Board (ICB) delivered an initial pre-market engagement event whereby interested parties were invited to learn more about our plans for the future of Non-Emergency Patient Transport (NEPTS) and share relevant feedback and information to support next steps. We are now pleased to be in a position to invite further engagement, and would welcome attendance at individual provider level sessions by interested parties with experience and expertise in the delivery of; transport, logistics, technology solutions (such as dynamic route planning, booking and customer SMS text notifications), call centre operations, customer services and other provisions relevant to the delivery of NEPTS, to provide feedback on our draft NEPTS service specification and anticipated financial model. This is an opportunity to engage in an exciting piece of work that seeks to deliver innovative solutions and collaborative ways of working to respond to client and service user needs, creating a sustainable solution for the future. Click on the links below to take up this opportunity and book an individual provider level meeting, in person, with members of the Surrey Heartlands NEPTS procurement team. If you are unable to book a slot this is because it has already been taken. Please try an alternative time. Should you find that all sessions have been booked please email syheartlandsicb.ptstransformation@nhs.net. We will endeavour to arrange an alternative time for you, but this will be a virtual MS Teams meeting. Following registration, early in the week commencing 13th February, you will be sent the draft service specification and some questions for consideration. Thank you in advance for your efforts in reviewing the document and your willingness to discuss it with us. 20th February 2023 at Surrey Heartlands ICB, 1st Floor, Dukes Court, Duke St, Woking GU21 5BH * 9.30am to 10.30am o https://www.eventbrite.co.uk/e/516666081157 * 11am to 12pm o https://www.eventbrite.co.uk/e/519000292847 * 12.30pm to 1.30pm o https://www.eventbrite.co.uk/e/519001957827 * 2pm to 3pm o https://www.eventbrite.co.uk/e/519002740167 * 3.30pm to 4.30pm o https://www.eventbrite.co.uk/e/519004465327 23rd February 2023 at Surrey Heartlands ICB, 1st Floor, Dukes Court, Duke St, Woking GU21 5BH * 9.30am to 10.30am o https://www.eventbrite.co.uk/e/519005638837 * 11am to 12pm o https://www.eventbrite.co.uk/e/519007554567 * 12.30pm to 1.30pm o https://www.eventbrite.co.uk/e/519008928677 * 2pm to 3pm o https://www.eventbrite.co.uk/e/519010202487 * 3.40pm to 4.30pm o https://www.eventbrite.co.uk/e/519011977797 Please note: No parking is available at this location. There are plentiful public car parks in the local vicinity, the nearest being Victoria Way car park | Woking Borough Council

### Lot Information

Lot 1

NHS Surrey Heartlands Non-Emergency Patient Transport Service (NEPTS) Individual provider market engagement sessions In December 2022, Surrey Heartlands Integrated Care Board (ICB) delivered an initial pre-market engagement event whereby interested parties were invited to learn more about our plans for the future of Non-Emergency Patient Transport (NEPTS) and share relevant feedback and information to support next steps. We are now pleased to be in a position to invite further engagement, and would welcome attendance at individual provider level sessions by interested parties with experience and expertise in the delivery of; transport, logistics, technology solutions (such as dynamic route planning, booking and customer SMS text notifications), call centre operations, customer services and other provisions relevant to the delivery of NEPTS, to provide feedback on our draft NEPTS service specification and anticipated financial model. This is an opportunity to engage in an exciting piece of work that seeks to deliver innovative solutions and collaborative ways of working to respond to client and service user needs, creating a sustainable solution for the future. Click on the links below to take up this opportunity and book an individual provider level meeting, in person, with members of the Surrey Heartlands NEPTS procurement team. If you are unable to book a slot this is because it has already been taken. Please try an alternative time. Should you find that all sessions have been booked please email syheartlandsicb.ptstransformation@nhs.net. We will endeavour to arrange an alternative time for you, but this will be a virtual MS Teams meeting. Following registration, early in the week commencing 13th February, you will be sent the draft service specification and some questions for consideration. Thank you in advance for your efforts in reviewing the document and your willingness to discuss it with us. 20th February 2023 at Surrey Heartlands ICB, 1st Floor, Dukes Court, Duke St, Woking GU21 5BH * 9.30am to 10.30am o https://www.eventbrite.co.uk/e/516666081157 * 11am to 12pm o https://www.eventbrite.co.uk/e/519000292847 * 12.30pm to 1.30pm o https://www.eventbrite.co.uk/e/519001957827 * 2pm to 3pm o https://www.eventbrite.co.uk/e/519002740167 * 3.30pm to 4.30pm o https://www.eventbrite.co.uk/e/519004465327 23rd February 2023 at Surrey Heartlands ICB, 1st Floor, Dukes Court, Duke St, Woking GU21 5BH * 9.30am to 10.30am o https://www.eventbrite.co.uk/e/519005638837 * 11am to 12pm o https://www.eventbrite.co.uk/e/519007554567 * 12.30pm to 1.30pm o https://www.eventbrite.co.uk/e/519008928677 * 2pm to 3pm o https://www.eventbrite.co.uk/e/519010202487 * 3.40pm to 4.30pm o https://www.eventbrite.co.uk/e/519011977797 Please note: No parking is available at this location. There are plentiful public car parks in the local vicinity, the nearest being Victoria Way car park | Woking Borough Council

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/001866-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2023 |
| Submission deadline | Not specified |
| Future notice date | 19 Jun 2023 |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Planned |
| Lots status | Planned |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SURREY HEARTLANDS INTEGRATED CARE BOARD (ICB) |
| Locality | LEATHERHEAD |
| Post town | Kingston upon Thames |
| Postcode | KT22 9AE |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ26 East Surrey |
| Local authority | Mole Valley |
| Electoral ward | Leatherhead South |
| Westminster constituency | Epsom and Ewell |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79600000 - Recruitment services
- 85100000 - Health services

## Release History

- 20 Jan 2023 at 15:03 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/001866-2023

## Notice URLs

- https://www.eventbrite.co.uk/e/516666081157
- https://www.eventbrite.co.uk/e/519000292847
- https://www.eventbrite.co.uk/e/519001957827
- https://www.eventbrite.co.uk/e/519002740167
- https://www.eventbrite.co.uk/e/519004465327
- https://www.eventbrite.co.uk/e/519005638837
- https://www.eventbrite.co.uk/e/519007554567
- https://www.eventbrite.co.uk/e/519008928677
- https://www.eventbrite.co.uk/e/519010202487
- https://www.eventbrite.co.uk/e/519011977797
- https://www.surreyheartlands.org/nhs-surrey-heartlands-board

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039954. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039954.json.