--- title: "Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and Contact Centre Solutions)" ocid: "ocds-h6vhtk-0399c0" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0399c0" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-0399c0.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-0399c0.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "ISLE OF WIGHT COUNCIL" published: "2023-02-20" --- # Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and Contact Centre Solutions) Buyer: ISLE OF WIGHT COUNCIL Current stage: Tender OCID: ocds-h6vhtk-0399c0 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0399c0) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-0399c0.json) ## Summary The Isle of Wight Council is currently engaging with Potential Suppliers through a Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology, specifically Telephony and Contact Centre Solutions. The Authority is seeking feedback to assist in determining the next steps for the procurement process. Potential Suppliers are requested to provide responses by uploading completed questionnaires to the ProContract e-Tendering Portal by 24th February 2023, 14.00Hrs. This tender opportunity presents a chance for businesses in the telecommunications services sector. Companies specialised in Telephony, Contact Centre Solutions, Telecommunications services, and Information Technology services would be well-suited to compete. The Isle of Wight Council, as the buying organisation, aims to engage with suppliers to shape their procurement strategy and approach, offering a platform for innovative ideas and scoping the requirement for Customer Contact solutions. ## Notice The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire. This is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies. ### Lot Information Lot 1 The Isle of Wight Council (the Authority) is engaging with Potential Suppliers to seek views and feedback by responding to the information provided and the questionnaire which is intended to be used to assist the Authority on deciding the next steps for the procurement of Customer Contact solutions which includes Telephony and Contact Centre technologies. Please note that this is not an invitation to tender, it is strictly a Pre-Procurement Market Engagement Questionnaire. The Authority is unclear at present on its preferred route to market or the procurement process that may be utilised. The purpose of the Market Engagement Questionnaire is to: * Help inform and determine our procurement strategy and approach * Assist in the scoping of the requirement * Identify any innovative ideas * Identify options available There are a number of questions within the Market Engagement Questionnaire for you to answer but it is not compulsory to answer all of them. We are happy to receive any feedback you wish to offer. Responses to the Market Engagement Questionnaire imply no commitment on Suppliers to engage in any subsequent procurement process, nor do they confer any advantaged status or guarantee of inclusion in any subsequent procurement process for Suppliers who do respond. The Authority is not committed to carrying out any future procurement process. The Authority reserves the right to withdraw this Market Engagement Questionnaire at any time and is not liable for any costs incurred as a result of Suppliers engaging with this process. Potential Suppliers are asked to answer the questions set out in the questionnaire (section 4 of "Pre-Procurement Market Engagement Questionnaire for the Provision of Customer Contact Technology (to include Telephony and the Contact Centre Solutions) for the Isle of Wight Council". This can be found on the Council's eTendering Portal ProContact. The link to the eTendering portal is https://procontract.due-north.com/ and the reference number is DN652189. Please log in (or register if you do not have a log in) and the questionnaire will be available to download. Please upload your completed questionnaire to the portal by 20th February 2023, 14.00Hrs. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/005056-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Feb 2023 | | Submission deadline | Not specified | | Future notice date | 29 Jun 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ISLE OF WIGHT COUNCIL | | Locality | NEWPORT | | Post town | Portsmouth | | Postcode | PO30 1UD | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ34 Isle of Wight | | Local authority | Isle of Wight | | Electoral ward | Newport Central | | Westminster constituency | Isle of Wight West | | Delivery location | TLJ34 Isle of Wight | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 48 - Software package and information systems - 64 - Postal and telecommunications services - 72 - IT services: consulting, software development, Internet and support - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 32000000 - Radio, television, communication, telecommunication and related equipment - 48000000 - Software package and information systems - 64200000 - Telecommunications services - 72222300 - Information technology services - 79512000 - Call centre ## Release History - 20 Feb 2023 at 15:29 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005056-2023 - 20 Feb 2023 at 14:30 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/005031-2023 - 26 Jan 2023 at 14:39 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002441-2023 - 23 Jan 2023 at 14:21 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/002016-2023 ## Notice URLs - http://www.iwight.com - https://procontract.due-north.com/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-0399c0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-0399c0.json.