---
title: "MS Dynamics (CRM) - system procurement and installation"
ocid: "ocds-h6vhtk-039aa2"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039aa2"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039aa2.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039aa2.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "THE GROWTH COMPANY"
published: "2023-04-26"
---

# MS Dynamics (CRM) - system procurement and installation

Buyer: THE GROWTH COMPANY  
Current stage: Award  
OCID: ocds-h6vhtk-039aa2

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039aa2)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-039aa2.json)

## Summary

The Growth Company has completed a tender process for the procurement and installation of MS Dynamics (CRM) system. The procurement is for IT services in consultation, software development, and support within the services category. The contract is valued at £285,000 and was signed on 17th March 2023. Ashton Court Group Limited has been awarded the contract. The buying organisation is based in Manchester, United Kingdom, and the procurement stage was cancelled.

The active tender initiated by GM Business Support Ltd seeks partners for a similar MS Dynamics CRM system procurement and installation project. The contract value is £200,000 with a contract period from 22nd March 2023 to 31st December 2023. The tender submission deadline is 27th February 2023. The buying organisation is based in Manchester, United Kingdom. This tender provides opportunities for businesses specializing in software programming and consultancy services to grow by collaborating with GM Business Support Ltd.

## Notice

To introduce a new CRM product that optimises outcomes for GC Business Growth Hub

### Lot Information

Lot 1

Our objective is to introduce a new CRM product that optimises outcomes for GC Business Growth Hub (data, service delivery, social and economic impact etc.). GC Business Growth Hubs IT infrastructure is dominated by Microsoft's architecture and Dynamics has been selected as the preferred product of choice. Some pre staged project work has already begun to define specific requirements internally. High level and mid-level requirements to support the procurement process have been defined and are attached as an additional schedule to this tender. We are looking for a partner to support us with procurement, installation, configuration, and knowledge transfer leveraging the suppliers knowledge and experience of the platform, plus any pre-developed packages and additional configuration, to support our business needs. Additionally, we need our selected partner to support us with moving our ways of working forwards to streamline our processes and specifications that currently underutilise the capability of the platform, we would welcome creativity and guidance to maximise the benefit for both colleagues and staff. The successful partner will be able to utilise the full range of MS Dynamics modules (off the shelf and / or with pre-configured packages) and have the ability to customise the platform to meet all of our requirements, as well as identifying and suggesting better ways of achieving the same outcome, if the opportunity presents itself. We are especially interested in being able to use the system to gain insight and analyse data (internal and external) to become more data driven as an organisation in a way that supports quick decision making and long-term strategy. The wider organisation at a corporate level is keen to move to a model of data warehousing and a set up that allows unique reference numbers and integration / comparison of data sources to provide a single customer view (at individual and business level).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012030-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Apr 2023 |
| Submission deadline | 27 Feb 2023 |
| Future notice date | Not specified |
| Award date | 17 Mar 2023 |
| Contract period | 22 Mar 2023 - 31 Dec 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £285,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE GROWTH COMPANY |
| Additional buyers | GM BUSINESS SUPPORT LTD |
| Locality | MANCHESTER |
| Post town | Manchester |
| Postcode | M1 5JW |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD3 Greater Manchester |
| ITL 3 | TLD33 Manchester |
| Local authority | Manchester |
| Electoral ward | Deansgate |
| Westminster constituency | Manchester Central |
| Delivery location | TLD3 Greater Manchester, TLD33 Manchester |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ASHTON COURT GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 26 Apr 2023 at 14:52 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012030-2023
- 25 Jan 2023 at 16:23 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002337-2023

## Notice URLs

- https://app.panacea-software.com/growth
- https://www.businessgrowthhub.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039aa2. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039aa2.json.