---
title: "Reception and Support Services"
ocid: "ocds-h6vhtk-039b6d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039b6d"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039b6d.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039b6d.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HIGHLANDS AND ISLANDS ENTERPRISE"
published: "2023-05-02"
---

# Reception and Support Services

Buyer: HIGHLANDS AND ISLANDS ENTERPRISE  
Current stage: Award  
OCID: ocds-h6vhtk-039b6d

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## Summary

The Highlands and Islands Enterprise (HIE) has awarded a contract for Reception and Support Services with an estimated total value of GBP 556,897.36. The services include reception, security support, tenant liaison, health and safety, sustainability, and contract management. The contract will run from 1st June 2023 for an initial 2-year period, with HIE having the option to extend for up to 4 years. The procurement stage for this tender is "Award." 

This contract presents business growth opportunities for suppliers with expertise in reception services, security, tenant liaison, and sustainability. Businesses qualified in providing these services in the UKM6 region should consider bidding. The contract offers a budget range of GBP 211,500 to GBP 282,000 for the initial 2-year period, with potential extensions. The procurement method used is an open procedure, allowing a wide range of businesses to participate.

## Notice

THIS IS A CONTRACT AWARD NOTICE AND AS SUCH THE PROCUREMENT PROCESS IS COMPLETE. HIE requires a suitably qualified and experienced supplier to provide reception and support services at An Lochran and the Life Science Innovation Centre (LSIC), as well as a tenant liaison service within the NEXUS facility at Solasta House.

### Lot Information

Lot 1

Different services will be required at each site as specified in the tender documentation. However, in summary these include: 1 - Reception and front desk services, including visitor management and support tasks 2 - Security support services 3 - Reception support services 4 - Tenant liaison and support (NEXUS) 5 - Health and safety 6 - Sustainability 7 - Contract management The initial 2 year budget currently available to deliver this service is between GBP 211 500 and GBP 282 000 (excluding VAT). Contracts will be managed and administrated by HIE for other parties including, for example UHI (who will not be entering in to direct contracts with suppliers). The contract will commence on 1st June 2023 for an initial period of 2 years to 31st May 2025, with HIE having the option to extend for a further two one year period or periods together not exceeding 2 years following the Initial Term, with the 4 year expiry date being 31st May 2027. See Tender documentation for full details. Additional information: Economic operators may be excluded from this competition if they are in any of the situations referred to in Regulation 58 of the Public Contracts (Scotland) Regulations 2015.

Options: HIE reserves the right, on giving reasonable written notice from time to time, to require changes to the Services (whether by way of the removal of Services, the addition of new Services, or increasing or decreasing the Services or specifying the order in which the Services are to be performed or the locations where the Services are to be provided). HIE shall not require any such change other than where it is permitted by Regulation 72 of the Public Contracts (Scotland) Regulations 2015. In accordance with Regulation 72(1)(a) of the Public Contracts (Scotland) Regulations 2015, HIE reserves the right to make changes to the volume, scope or location of the Services to be supplied under the Contract following a review of the Services by HIE, particularly with regard to demand and budgetary availability or where HIE's strategic focus changes as a result of changes in Scottish Government policy or as a result of a direction given to them by the Scottish Government. This may result in amendments to existing requirements under the Contracts. Contract modifications may include (but are not limited to): - Changes to building occupancy or activities which results in an increased or decreased reception resource requirement. - Addition or removal of Reception Support Services - Addition or removal of buildings within the Campus. - Temporary office relocation due to situations such as, but not limited to, business continuity issues - Changes to HIE's available budget to deliver these services.

Renewal: The Contract will be awarded for an initial period of 2 years with HIE having the option to extend for a further two one year period or periods together not exceeding 2 years following the Initial Term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/012545-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 May 2023 |
| Submission deadline | 28 Feb 2023 |
| Future notice date | Not specified |
| Award date | 1 May 2023 |
| Contract period | Not specified |
| Recurrence | HIE reserves the right to re-tender for these services upon termination of the contract or at the end of the contract period, including any extension period. |

## Values

| Field | Value |
| --- | --- |
| Tender value | £564,000 |
| Lots value | £564,000 |
| Awards value | Not specified |
| Contracts value | £556,897 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHLANDS AND ISLANDS ENTERPRISE |
| Locality | INVERNESS |
| Post town | Inverness |
| Postcode | IV2 5NA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM2 Highlands and Islands |
| ITL 3 | TLM20 Highlands and Islands |
| Local authority | Highland |
| Electoral ward | Inverness South |
| Westminster constituency | Inverness, Skye and West Ross-shire |
| Delivery location | TLM6 Highlands and Islands |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | KEY FACILITIES MANAGEMENT (UK |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 64214200 - Telephone switchboard services
- 79992000 - Reception services
- 79993000 - Building and facilities management services
- 79993100 - Facilities management services

## Release History

- 2 May 2023 at 14:58 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/012545-2023
- 27 Jan 2023 at 13:14 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002616-2023

## Notice URLs

- http://www.hie.co.uk
- http://www.hse.gov.uk/pubns/hse40.pdf
- http://www.publiccontractsscotland.gov.uk
- http://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA00313
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000718810
- https://www.gov.uk/guidance/check-employment-status-for-tax
- https://www.scotcourts.gov.uk/the-courts/court-locations/inverness-sheriff-court-and-justice-of-the-peace-court

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039b6d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039b6d.json.