---
title: "Health and Care Experience Survey (2023-24)"
ocid: "ocds-h6vhtk-039bd8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039bd8"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-039bd8.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-039bd8.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "SCOTTISH GOVERNMENT"
published: "2023-09-01"
---

# Health and Care Experience Survey (2023-24)

Buyer: SCOTTISH GOVERNMENT  
Current stage: Award  
OCID: ocds-h6vhtk-039bd8

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## Summary

The Scottish Government is seeking external service providers for the Health and Care Experience Survey 2023-24. Managed by the Health and Social Care Analysis Division in partnership with Public Health Scotland, this survey aims to improve person-centred healthcare. The contract involves survey fieldwork, data processing, and requires an experienced survey contractor. The main procurement category is services, and the total value of the contract is £583,389 GBP. The procurement stage is 'Cancelled' with the award criteria focusing on quality (60%) and price (40%).

This tender for the Health and Care Experience Survey presents an opportunity for service providers in the research sector. Businesses that specialise in research services, survey fieldwork, data processing, and healthcare analytics would be well-suited to compete for this contract. The tender, conducted using an open procurement method, emphasizes quality as a key evaluation criterion alongside price. The Health and Care Experience Survey seeks to engage with healthcare providers and positively impact the quality of care delivery.

## Notice

The Scottish Government has a requirement to place a contract with an external service provider for the provision of a Health and Care Experience Survey 2023. The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The survey is being undertaken as part of the Scottish Government's Care Experience Programme and will be managed by Health and Social Care Analysis Division in the Scottish Government, in partnership with the Public Health Scotland (PHS).

### Lot Information

Lot 1

The Scottish Government has a requirement to place a contract with an external service provider for the provision of the Health & Care Experience Study 2023. Making healthcare more person centred lies at the heart of the NHS Scotland Quality Strategy ambitions. The Scottish Care Experience Survey Programme has been designed to support this ambition by giving people the opportunity to comment systematically on their experience of healthcare and its impact on their quality of life. The programme comprises a suite of surveys, including inpatient, health and care, maternity and cancer care. The Survey is a biennial postal survey which first ran in 2009. The Survey, which originally focused on primary care services, was expanded in 2013 to accommodate questions on social care and carers, reflecting the move towards health and social care integration in Scotland, further refined in 2017 to reflect new policy priorities and reviewed in 2021 to reflect changes in service provision during the COVID-19 pandemic. The scope of the contract will be to undertake the survey fieldwork and the transfer of a clean data set. The initial survey pack will include a letter and an information leaflet in a range of languages. A reminder pack will be sent to people who had not responded to this initial letter after a couple of weeks. The reminder pack will include a reminder letter, an information leaflet and a paper copy of the questionnaire. This involves printing and posting the survey packs to around 550,000 to people registered with a GP practice in Scotland, which requires the services of an experienced survey contractor with specialist equipment. The survey contractor will be required to scan and capture the completed questionnaires, and carry out agreed validation checks on the data before securely transmitting a clean data set to the Scottish Government. There is no in-house facility to administer such a large volume of surveys. In order to encourage online completion of the Survey the Supplier will be required to setup an online version of the Survey and facilities to support other means of access to the Survey (including, but not limited to, telephone, textphone, Language Line service) and a telephone helpline.

Renewal: The Purchaser may, by giving notice to the Service Provider, extend the period of the Contract to a date falling no later than 28 February 2025. Subject to that constraint, the Purchaser may extend the period of the Contract on more than one occasion.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/025912-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Planning, Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Sep 2023 |
| Submission deadline | 30 May 2023 |
| Future notice date | 20 Apr 2023 |
| Award date | 31 Jul 2022 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £600,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £583,389 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SCOTTISH GOVERNMENT |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G2 8EA |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Anderston/City/Yorkhill |
| Westminster constituency | Glasgow North |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IQVIA |

## CPV Codes

### Divisions

- 73 - Research and development services and related consultancy services

### Codes

- 73110000 - Research services

## Release History

- 1 Sep 2023 at 15:38 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/025912-2023
- 21 Apr 2023 at 10:33 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/011470-2023
- 30 Jan 2023 at 11:34 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/002756-2023

## Notice URLs

- http://www.scotland.gov.uk
- https://api.publiccontractsscotland.gov.uk/v1/Notice?id=ocds-r6ebe6-0000730006
- https://www.publiccontractsscotland.gov.uk/search/Search_AuthProfile.aspx?ID=AA10482
- https://www.publictendersscotland.publiccontractsscotland.gov.uk/esop/pts-host/public/pts/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-039bd8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-039bd8.json.