---
title: "Tender for the Provision of Digital Telehealth Care System"
ocid: "ocds-h6vhtk-03a138"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a138"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a138.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a138.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HALTON BOROUGH COUNCIL"
published: "2023-11-21"
---

# Tender for the Provision of Digital Telehealth Care System

Buyer: HALTON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-h6vhtk-03a138

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a138)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a138.json)

## Summary

The Halton Borough Council has issued a tender for the Provision of Digital Telehealth Care System. The procurement process is at the award stage, with the contract valued at £53,256 GBP and signed on 17th April 2023. The Council aims to replace its current system with a digital solution to align with the planned switch to digital telephone services by 2025. The main procurement category is services, and the contracting authority is Halton Borough Council located in Widnes, United Kingdom.

This tender presents an opportunity for businesses in the IT services sector, particularly those offering consulting, software development, and Internet support. Companies with expertise in digital healthcare solutions and assistive technology are well-suited to compete. The Contracting Authority, Halton Borough Council, is actively promoting the use of technology to improve residents' quality of life, focusing on reducing social isolation and enabling independent living. Businesses interested in providing innovative healthcare solutions should consider participating in this tender to support local authorities in delivering modern telehealth services.

## Notice

Halton Borough Council wishes to procure a replacement electronic Telehealthcare alarm monitoring, and lone working system. The current Tunstall solution delivers a telecare alarm and response service to over approx. 2300 customers and receives over 176,255 alarm calls a year responding to 4565 alarms each year by a manned dispatch team. The current contract with Tunstall expires in April 2023 and the Council wishes to procure a replacement digital solution. An additional driver for the change is to align any system with the scheduled switch over of the national telecommunications infrastructure from analogue (PSTN) to digital (IP) telephone services by 2025. More recently the service has begun to implement Assistive Technology (AT) and Telehealth solutions into Customers Care Plans. Most of the AT operates utilising digital ready IP. The AT equipment includes home monitoring-based solutions consisting of consumer led Internet of Things (IOT) sensors and GPS tracking devices. The Council are actively promoting how technology products in the consumer tech market can help residents to have a positive impact on their life, such as reducing social isolation and enabling them to retain independence in their own homes. The Council wishes to receive and send information and alerts from telecare, telehealth, and AT devices. Ideally, these could be connected to a single reporting and response platform.

### Lot Information

Lot 1

Halton Borough Council wishes to procure a replacement electronic Telehealthcare alarm monitoring, and lone working system. The current Tunstall solution delivers a telecare alarm and response service to over approx. 2300 customers and receives over 176,255 alarm calls a year responding to 4565 alarms each year by a manned dispatch team. The current contract with Tunstall expires in April 2023 and the Council wishes to procure a replacement digital solution. An additional driver for the change is to align any system with the scheduled switch over of the national telecommunications infrastructure from analogue (PSTN) to digital (IP) telephone services by 2025. More recently the service has begun to implement Assistive Technology (AT) and Telehealth solutions into Customers Care Plans. Most of the AT operates utilising digital ready IP. The AT equipment includes home monitoring-based solutions consisting of consumer led Internet of Things (IOT) sensors and GPS tracking devices. The Council are actively promoting how technology products in the consumer tech market can help residents to have a positive impact on their life, such as reducing social isolation and enabling them to retain independence in their own homes. The Council wishes to receive and send information and alerts from telecare, telehealth, and AT devices. Ideally, these could be connected to a single reporting and response platform.

Renewal: Plus the option to extend for up to 2 x 3 years until 31st May 2029 and 31st May 2032

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/034372-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Nov 2023 |
| Submission deadline | 1 Mar 2023 |
| Future notice date | Not specified |
| Award date | 16 Apr 2023 |
| Contract period | 31 May 2023 - 31 May 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £430,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £53,256 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HALTON BOROUGH COUNCIL |
| Locality | WIDNES |
| Post town | Warrington |
| Postcode | WA8 7EA |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Halton |
| Electoral ward | Central & West Bank |
| Westminster constituency | Widnes and Halewood |
| Delivery location | TLD71 East Merseyside |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | APPELLO CARELINE |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 21 Nov 2023 at 11:05 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/034372-2023
- 30 Jan 2023 at 16:22 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/002831-2023

## Notice URLs

- http://www.the-chest.org.uk
- http://www2.halton.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a138. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a138.json.