--- title: "Expression of Interest for the provision of Community Crisis and Discharge Support Service" ocid: "ocds-h6vhtk-03a19a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a19a" markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a19a.md" json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a19a.json" source: "Find A Tender Service" current_stage: "Tender" buyer: "NHS NORFOLK AND WAVENEY INTEGRATED CARE SYSTEM" published: "2023-02-02" --- # Expression of Interest for the provision of Community Crisis and Discharge Support Service Buyer: NHS NORFOLK AND WAVENEY INTEGRATED CARE SYSTEM Current stage: Tender OCID: ocds-h6vhtk-03a19a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a19a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a19a.json) ## Summary The NHS Norfolk and Waveney Integrated Care System is seeking expressions of interest for the provision of a Community Crisis and Discharge Support Service. This tender falls under the services category in the health and social work services industry. The procurement is currently in the planning stage, with a deadline for submission of responses set for 17th February 2023. Interested parties can access the tender documents via the eTendering system at the provided link and must ensure compliance with the scoring criteria outlined in the Prior Information Notice. This tender presents an opportunity for businesses active in the health and social work services sector to provide community and discharge support services in Norfolk and Waveney. Potential service providers should focus on developing innovative service delivery models that cater to both low-level community support and more complex individual needs. The emphasis is on creating outcomes-focused solutions that promote equality, diversity, and efficient service delivery. Interested businesses are encouraged to engage with the Contracting Authority and demonstrate their capability to meet the procurement requirements effectively. ## Notice The community and discharge support service provide support for Norfolk and Waveney individuals to access low level support to remain safe within the community. The service will also support individuals to be discharged safely from any Community or NHS bed back to their place of residence. ### Lot Information Lot 1 NHS Norfolk and Waveney ICB seek expressions of interest for the Provision of a Community Crisis and Discharge Support Service. The service will have 2 distinct areas of support, the first being a volunteer led community support offer which is open to anyone who needs low level community support for a short period (c. maximum 2 weeks) weeks to support them to overcome a situation. The second element is a more complex support offer for those individuals where volunteer support wouldn't be appropriate, this could be to support a more supportive discharge process for individuals within a NHS or community bed, or for individuals in the community (in their own home or other community settings) whose circumstances are slightly more complex so require an individual with a different skill set to support them. Service delivery model - The operating model is for the provider(s) to develop and describe how they will operate and deliver the service based off the rest of the summary, and will be outcomes focused, however there are areas of the model we would like to see, which are. * Support the "single point of access" approach and move to a single operating system for managing the service, the preferred option would be NVH (Norfolk Volunteer Hub) * As part of the "single point of access" operate a triage function to ensure the correct level of support is offered to all * Develop and operate a framework approach so new providers can be appointed quickly to support the model at the lead providers' risk * Move to a single number, single access details, and promote those changes * Deliver a two-tier system made up of volunteers for the low-level community support and more skilled individuals for the complex and discharge support element of the model * To ensure the new model delivers a service that meets the outcomes requested (see KPIs later in summary) * To work together with other providers to ensure that any risk is minimised and to create greater diversity and equality within the service delivery * To innovate to ensure those harder to reach rural areas are supported equally as more urban areas * To support a large number of volunteers and ensure they are trained and incentivised (see staff and supervision in summary) * To work with commissioners once the contract has been awarded to design the final delivery model and service specification * Delivery of the service would be based on the most appropriate interaction for that individual so could be telephone, face to face or a mixture of the two. * For the discharge support there may be an element of entering an individual's home prior to them leaving their current setting to ensure they can return home safely. Additional information: The service will have 2 distinct areas of support, the first being a volunteer led community support offer which is open to anyone who needs low level community support for a short period (c. maximum 2 weeks) weeks to support them to overcome a situation. The second element is a more complex support offer for those individuals where volunteer support wouldn't be appropriate. ## Key Details | Field | Value | | --- | --- | | Publication source | Find A Tender Service | | Latest notice | https://www.find-tender.service.gov.uk/Notice/003236-2023 | | Notice type | Planning Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 2 Feb 2023 | | Submission deadline | Not specified | | Future notice date | 31 Jan 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planned | | Lots status | Planned | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | NHS NORFOLK AND WAVENEY INTEGRATED CARE SYSTEM | | Locality | NORWICH | | Post town | Not specified | | Postcode | NR21 2DH | | Country | Not specified | | ITL 1 | Not specified | | ITL 2 | Not specified | | ITL 3 | Not specified | | Local authority | Not specified | | Electoral ward | Not specified | | Westminster constituency | Not specified | | Delivery location | TLH1 East Anglia | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 2 Feb 2023 at 11:19 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003236-2023 - 31 Jan 2023 at 16:49 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/002987-2023 ## Notice URLs - https://health-family-contract-search.secure.force.com/?searchtype=Projects - https://health-family.force.com/s/Welcome - https://www.improvinglivesnw.org.uk/about-us/our-nhs-integrated-care-board-icb/ ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a19a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a19a.json.