---
title: "Welfare Benefits, Debt and Budgeting Advice Services"
ocid: "ocds-h6vhtk-03a1a5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a1a5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a1a5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a1a5.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "TORUS62 LIMITED"
published: "2023-01-31"
---

# Welfare Benefits, Debt and Budgeting Advice Services

Buyer: TORUS62 LIMITED  
Current stage: Tender  
OCID: ocds-h6vhtk-03a1a5

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## Summary

The buying organisation, Torus62 Limited, is seeking bids for a contract titled "Welfare Benefits, Debt and Budgeting Advice Services" in the services industry category. The procurement stage is active with a tender value of £1,160,000. The contract period is 720 days with an end date of March 2, 2023, and bids must be valid until May 1, 2023. The location for service delivery is North West (England), and the procurement method is an open procedure.

This tender by Torus62 Limited offers an opportunity for businesses, especially small or medium enterprises (SMEs), to compete for providing welfare benefits, debt, and budgeting advisory services. Companies experienced in financial inclusion and customer support would be well-suited to bid. The competitive criteria include quality at 60% and cost at 40%, providing a fair chance for businesses to showcase their capabilities in serving Torus tenants and households.

## Notice

Torus is looking to appoint a suitably experienced supplier to provide Welfare Benefits, Debt and Budgeting Advisory Services to Torus Tenants and their households.

### Lot Information

Lot 1

Torus are looking to appoint a suitably experienced supplier to provide Welfare Benefits, Debt and Budgeting Advisory Services to Torus Tenants and their households. This service is currently carried out by a mix of our in-house Financial Inclusion Team and outsourced contract. Prevention, education and awareness campaigns for staff and customers also need to be part of the provision, especially when there is a change to benefits or new legislation which will impact customers. Monthly update bulletins of any changes to welfare reform and debt will be required to share with Torus colleagues and stakeholders. Torus' customers comprise of individuals and families who need help with welfare benefits advice, debt advice and budgeting advice. 20% are customer self-referrals via Torus' contact centre or website, whilst the majority i.e. 80% of referrals are received from staff members within the wider Torus Group or by staff from partner agencies working with Torus customers. For the first two years of the contract there will be approximately 3,500 referrals per annum, split between welfare benefits advice, debt advice and budgeting advice. Additional information: To respond to this opportunity please click here: https://www.delta-esourcing.com/respond/A9BG7T635Z

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003003-2023 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Jan 2023 |
| Submission deadline | 2 Mar 2023 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,160,000 |
| Lots value | £1,160,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | TORUS62 LIMITED |
| Locality | ST HELENS |
| Post town | Warrington |
| Postcode | WA9 1LD |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | St. Helens |
| Electoral ward | Peasley Cross & Fingerpost |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | TLD North West (England) |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75310000 - Benefit services

## Release History

- 31 Jan 2023 at 19:05 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003003-2023

## Notice URLs

- http://www.torus.co.uk
- https://www.delta-esourcing.com/respond/A9BG7T635Z
- https://www.delta-esourcing.com/tenders/UK-UK-St-Helens:-Benefit-services./A9BG7T635Z
- https://www.delta-esourcing.com/tenders/UK-title/A9BG7T635Z

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a1a5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a1a5.json.