---
title: "Witness Service (2024 - 2028)"
ocid: "ocds-h6vhtk-03a1f5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a1f5"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a1f5.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a1f5.json"
source: "Find A Tender Service"
current_stage: "Tender"
buyer: "SECRETARY OF STATE FOR JUSTICE"
published: "2023-03-31"
---

# Witness Service (2024 - 2028)

Buyer: SECRETARY OF STATE FOR JUSTICE  
Current stage: Tender  
OCID: ocds-h6vhtk-03a1f5

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## Summary

The Secretary of State for Justice is inviting suppliers to bid for a contract titled "Witness Service (2024 - 2028)" within the Justice services category. The procurement process is currently active and follows the Light Touch Regime under the Open Procedure. The contract value is £45,100,000 GBP, with a contract period from 2024-04-01 to 2028-03-31. Bidders can submit offers electronically or in writing through Jaggaer. The deadline for submissions is 2023-05-17. This tender aims to provide support services to witnesses attending court or involved in court hearings, offering opportunities for businesses in the legal and administrative services sector.

This procurement process initiated by the Ministry of Justice presents a potential business growth opportunity for companies seeking to provide support services for witnesses in the UK. The planned tender for the "Witness Service (2024-2028)" outlines ambitious goals to enhance the existing model of support, increase the proportion of supported victims and witnesses, and adapt to pandemic-like scenarios. The Ministry aims to award the contract in October 2023, with the launch targeted for 1st April 2024. Interested businesses should express their interest by emailing daren.mills@justice.gov.uk by March 9, 2023. This opportunity is suited for companies experienced in delivering court-related administrative and legal services, aligning with the Ministry's vision to improve support for witnesses in the justice system.

## Notice

The Secretary of State for Justice (the "Authority") invites suppliers to bid for a contract to provide support services to witnesses attending court or involved in court hearings including: - Providing information to witnesses about their rights and the process of giving evidence; - Supporting witnesses through the trial process, before, during and after the trial; - Offering outreach support to vulnerable and intimidated witnesses.

### Lot Information

Lot 1

The Witness Service is an existing service which is being re-procured. The service operates in all Criminal Courts in England and Wales, delivered by a combination of volunteers and paid staff providing emotional and practical support to prosecution and defence witnesses to enable them to give their best evidence. In the service being re-procured, priority will be given to delivering essential improvements in value-for-money and quality of service, as well as testing ambitious options to future-proof the design of the service based on lessons learned in recent years. The Authority intends to award a contract to a supplier to provide support which is guided by the following principles: - Continue to deliver a service for witnesses attending court - building on the existing model for support and the significant benefits it provides to witnesses. - Improve the service at a detailed level, learning lessons from victim policy in recent years. This will include working to create a more trauma-informed approach, improving the accessibility of the service and improving partnership working with victim advocates. The anticipated quantity or scope is an estimate of the potential value of the contract and does not in any way guarantee any level of expenditure. All values should be considered as indicative only.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/009456-2023 |
| Notice type | Planning Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Planning, Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 31 Mar 2023 |
| Submission deadline | 17 May 2023 |
| Future notice date | 22 Mar 2023 |
| Award date | Not specified |
| Contract period | 31 Mar 2024 - 31 Mar 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £45,100,000 |
| Lots value | £45,100,000 |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Active |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SECRETARY OF STATE FOR JUSTICE |
| Additional buyers | MINISTRY OF JUSTICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1H 9AJ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | TLC North East (England), TLD North West (England), TLE Yorkshire and The Humber, TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLI London, TLJ South East (England), TLK South West (England), TLL Wales |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 75230000 - Justice services
- 75231100 - Law-courts-related administrative services
- 79140000 - Legal advisory and information services

## Release History

- 31 Mar 2023 at 11:43 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/009456-2023
- 1 Feb 2023 at 12:48 - Planning - Planning Notice - https://www.find-tender.service.gov.uk/Notice/003102-2023

## Notice URLs

- http://www.justice.gov.uk
- https://ministryofjusticecommercial.bravosolution.co.uk/web/login.html

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a1f5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a1f5.json.