---
title: "First Rail Travel Disruption Information Services"
ocid: "ocds-h6vhtk-03a22f"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a22f"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a22f.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a22f.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FIRST RAIL HOLDINGS LIMITED"
published: "2023-02-01"
---

# First Rail Travel Disruption Information Services

Buyer: FIRST RAIL HOLDINGS LIMITED  
Current stage: Award  
OCID: ocds-h6vhtk-03a22f

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## Summary

The procurement process for the First Rail Travel Disruption Information Services involved First Rail Holdings Limited. The contract, awarded to Nexus Alpha Ltd, is for the provision of real-time rail disruption management information services in the transport services sector. The contract was initiated through a limited procurement method with an award procedure without prior publication of a call for competition. The contract has been extended for a period of two years to ensure business continuity and is being managed under the award stage.

This tender presents an opportunity for businesses providing transport services, particularly those specializing in real-time information management solutions, to engage with First Rail Holdings Limited. The extension of the contract aims to maintain uninterrupted service delivery and explore potential longer-term solutions in the future. Businesses with expertise in developing proprietary software solutions for real-time information dissemination in the transport sector would be well-suited to compete for this contract and contribute to enhancing customer satisfaction and improving transport outcomes.

## Notice

It is our intention to undertake an extension of an existing contract. The extension of the existing contract is for the provision to provide real-time rail disruption management information services, for a period of two years. Such extension is to continue providing the solution pending review and definition of options for a potentially longer term alternative solution and subsequent procurement process.

### Lot Information

Lot 1

The provision of real-time rail disruption management information services using a supplier's propriety software to First TOC (train operating companies) and open access operators, employees and its customers across the rail business for a period of 2 years. This information is used to improve transport outcomes, enhance customer satisfaction, and test and predict the outcomes of different scenarios in the transport sector. Information dissemination channels include mobile app, desktop, First websites, email, tablets, Customer Information Screens, and other bulletin boards.

### Procurement Information

First Rail has an obligation to provide continuous real time travel management disruption data. There is no option to do nothing nor have a break in service given the importance, scale and complexity of the services delivered. Under 50(1)(c) of the regulations, the nature of the product is unique, and no reasonable alternative or substitute solution exists. The software algorithm programme is propriety to the supplier and currently no other single software solution can be utilised to supply the crucial interfaces to all of the multiple third-party systems served. Under 50(1)(e) of the regulations, in the case of supply contracts for additional deliveries by the original supplier which are intended either as a partial replacement of supplies, or installations, or as the extension of existing supplies or installations, a change of supplier at this juncture would result in the supply having different technical characteristics which would result in incompatibility or disproportionate technical difficulties in operation and maintenance because the current service uses technology that is significantly integrated into many parts of First's business, and to move the services away from the current service partner would involve significant and costly technical migration and implementation activities. Any technical or software architecture changes would mean that existing investment would be lost, along with commercial benefits due to supporting and or adding more than one system at this juncture. This contract extension will ensure business continuity as there will be no technical or operational disruption of the services. The two-year contract extension is an interim solution pending further market review, analysis and testing which will consider influencing factors impacting future solutions, technologies, and business impact. Any future activity will be in accordance with the utilities contract regulations with respect to prior publication of a periodic indicative notice.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003195-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Limited |
| Procurement method details | Award procedure without prior publication of a call for competition |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Feb 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 2 Jan 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FIRST RAIL HOLDINGS LIMITED |
| Locality | LONDON |
| Post town | West London |
| Postcode | W2 1AF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | Hyde Park |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | NEXUS ALPHA |

## CPV Codes

### Divisions

- 60 - Transport services (excl. Waste transport)

### Codes

- 60000000 - Transport services (excl. Waste transport)

## Release History

- 1 Feb 2023 at 18:23 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/003195-2023

## Notice URLs

- https://www.firstgroupplc.com/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a22f. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a22f.json.