---
title: "Customer Survey Research Services Framework"
ocid: "ocds-h6vhtk-03a236"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a236"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a236.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a236.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "HYDE HOUSING ASSOCIATION LTD"
published: "2023-04-12"
---

# Customer Survey Research Services Framework

Buyer: HYDE HOUSING ASSOCIATION LTD  
Current stage: Award  
OCID: ocds-h6vhtk-03a236

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## Summary

The Hyde Housing Association Ltd has awarded contracts for its Customer Survey Research Services Framework. The framework consists of two lots: Computer-Assisted Telephone Interviewing (CATI) survey services and Real time survey services (SMS / Email / IVR). The Buyer is Hyde Housing Association Ltd, located in London, UK. The procurement stage is completed, and the award status is active. Key dates include the contract award signed on 12th April 2023. The services fall under the survey services industry category.

This tender by Hyde Housing Association Ltd for Customer Survey Research Services Framework offers opportunities for service providers in the survey services industry. Businesses specializing in Customer Survey, Telephone Survey, and Survey Analysis services could competently tender. Hyde Housing Association Ltd is seeking providers for two specific lots, focusing on CATI survey and Real time survey services. The framework duration is 4 years, and the maximum value is £10,000,000, allowing room for multiple public sector bodies to engage during this period.

## Notice

*This opportunity has closed and is a Contract Award Notice* Hyde's intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company's listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR).

### Lot Information

Computer-Assisted Telephone Interviewing (CATI) survey services

Hyde's intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company's listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Additional information: The Framework Value of PS10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.

Real time survey services (SMS / Email / IVR)

Hyde's intention in respect of this invitation to tender is to procure a customer survey research services provider to meet the company's listed requirements. The Framework will consists of two lots; Lot 1: Computer-Assisted Telephone Interviewing (CATI) survey services and Lot 2: Real time survey services (SMS / Email / IVR). Additional information: The Framework Value of PS10,000,000 does not relate to the contract value. The Framework Value is a nominal amount to provide sufficient scope for framework usage by other public sector bodies during the 4 year framework term.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/010536-2023 |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Apr 2023 |
| Submission deadline | 3 Mar 2023 |
| Future notice date | Not specified |
| Award date | 11 Apr 2023 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,000,000 |
| Lots value | £10,000,000 |
| Awards value | Not specified |
| Contracts value | £10,000,000 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Cancelled |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HYDE HOUSING ASSOCIATION LTD |
| Locality | LONDON |
| Post town | South East London |
| Postcode | SE1 9EQ |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI44 Lewisham and Southwark |
| Local authority | Southwark |
| Electoral ward | Borough & Bankside |
| Westminster constituency | Bermondsey and Old Southwark |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 3 |
| Supplier names | IN-HOUSE RESEARCH; KWEST RESEARCH; WATERMELON RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services
- 79311100 - Survey design services
- 79311200 - Survey conduction services
- 79311210 - Telephone survey services
- 79311300 - Survey analysis services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 12 Apr 2023 at 14:54 - Award - Award Notice - https://www.find-tender.service.gov.uk/Notice/010536-2023
- 12 Apr 2023 at 14:54 - TenderUpdate - Tender Notice - https://www.find-tender.service.gov.uk/Notice/010535-2023
- 1 Feb 2023 at 23:26 - Tender - Tender Notice - https://www.find-tender.service.gov.uk/Notice/003205-2023

## Notice URLs

- http://gov.wales/topics/improvingservices/devolution-democracy-delivery/register-of-public-bodies/?lang=en
- http://www.gov.scot/Topics/Government/public-bodies/about/Bodies
- http://www.wales.com/study/universities-wales
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=59748&B=HYDE-HOUSING
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/119413
- https://www.executiveoffice-ni.gov.uk/publications/public-bodies-and-public-appointments-annual-report-201415
- https://www.hyde-housing.co.uk
- https://www.ons.gov.uk/economy/nationalaccounts/uksectoraccounts/datasets/publicsectorclassificationguide

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a236. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a236.json.