---
title: "Customer Satisfaction Tracker - Assistance Cases"
ocid: "ocds-h6vhtk-03a267"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a267"
markdown_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a267.md"
json_url: "https://d3tenders.com/contract/ocds-h6vhtk-03a267.json"
source: "Find A Tender Service"
current_stage: "Award"
buyer: "FOREIGN, COMMONWEALTH & DEVELOPMENT OFFICE"
published: "2023-02-02"
---

# Customer Satisfaction Tracker - Assistance Cases

Buyer: FOREIGN, COMMONWEALTH & DEVELOPMENT OFFICE  
Current stage: Award  
OCID: ocds-h6vhtk-03a267

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a267)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-h6vhtk-03a267.json)

## Summary

The Foreign, Commonwealth & Development Office has awarded a contract for the provision of market research services titled "Customer Satisfaction Tracker - Assistance Cases". The contract, valued at £648,851.87 GBP, involves qualitative and quantitative research to gather feedback from customers and improve service delivery. The contract period is from 2020-02-10 to 2024-03-31, with an extension granted to 31st March 2024 for additional analysis and deep dive synthesis of findings. The buying organisation is based in London, United Kingdom, and the procurement process has reached the award stage.

This tender opportunity for market research services presents a chance for businesses, especially those in the service sector, to engage with the Foreign, Commonwealth & Development Office. Companies experienced in providing customer feedback analysis and service improvement strategies would be well-suited to compete for this contract. The potential for a 12-month extension also marks a long-term business opportunity in aiding the organisation's continuous service enhancement efforts.

### Lot Information

Lot 1

This qualitative and quantitative research gathers feedback from customers that informs our quality assistance strategy and provides measures of service delivery that form the basis for continuous improvements to services.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Find A Tender Service |
| Latest notice | https://www.find-tender.service.gov.uk/Notice/003284-2023 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 2 Feb 2023 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 10 Feb 2020 |
| Contract period | Not specified |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | £648,851 |

## Status

| Field | Value |
| --- | --- |
| Tender status | Not specified |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Active |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FOREIGN, COMMONWEALTH & DEVELOPMENT OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2AH |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | IFF RESEARCH |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79310000 - Market research services

## Release History

- 2 Feb 2023 at 14:34 - AwardUpdate - Award Notice - https://www.find-tender.service.gov.uk/Notice/003284-2023

## Notice URLs

- https://fcdo.bravosolution.co.uk/web/login.html
- https://www.gov.uk/government/organisations/foreign-commonwealth-development-office

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-h6vhtk-03a267. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-h6vhtk-03a267.json.